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Customer Testimonials
 
I received my order in my mailbox in ONLY TWO DAYS- unbelieveable!!

Renee

Added Nov 9, 2012

Man! I love this company!!!! The shipping is the fastest I've ever seen literally :-) this is my second time ordering and both times it only took 3 days and was processed and shipped the same day I order! I must say impressive!!!! And not only that you guys have the best unrefined Shea butter ever! So creamy and smells amazing! I cant be without, so here I am two weeks later ordering 4lbs of unrefined sweet smelling Shea & trying out the cocoa butter im sure it will be just as good. Please don't stop your amazing services!!!! Love this company, thank you from my whole family...

Ashley G.

Added Oct 27, 2012

Jen, I have been wanting to say thank you in a very special way for a long time. I have been trying to switch as much of my business over to your shop as possible. Everyone talks about your fabulous customer service. But what I am most impressed about it how smart you are and the wide variety or products you have available for the small business, The quality of research you have posted on your site is not available anywhere else. Whenever I have a very difficult formulating problem to solve I come to your site. None of my other suppliers (many of whom I spend 100's of dollar a month with) can answer even simple questions. You have gotten back to me within minutes with very educated answers and suggestions. I feel like you have given me tools, resources, and base ingredients to really blossom. I am so grateful.

tiffany
(performancecolors)


Added Oct 9, 2012

Great Service! I recently placed my second order with you and I was really amazed at the speedy delivery and the professional customer service with processing my order. Will definitely order again! Thank You!

Julie B
(Safiya Botanicals)


Added Oct 8, 2012

Just wanted to thank you for the excellent service, packages where shipped very quickly and packed well. The service and refund on excess shipping convinced me that Lotioncrafter cares about its customers.


Jack

Added Sep 29, 2012

You are my go to resource for product information. Great product descriptions and complete information. I can easily spend hours reading product info before making my selections. Going to try some of your formulations soon.
Fast on service too, kudos to you.


Joyce
(Heart and Hand Naturals)


Added Sep 10, 2012

i can not get enough of lotion crafter! prices are OUTSTANDING and the delivery, always takes 5-7 working days to australia! this company is the best!

Andrew Tandingan

Added Sep 9, 2012

Lotioncrafter has gotten another customer for life. Their packaging is amazing and the shipping is exceptional. I ordered using USPS first class to Ottawa,ON. It got to me in 7 days (5 business days). That's what I call class!!!

David

Added Aug 9, 2012

I absolutely LOVE the customer service and QUICK turnaround this company provides. The products are top-notch, and the prices are excellent. I can't say enough good things about Lotioncrafter!

Robyn Gerard

Added Aug 6, 2012

Xanthan gum soft is just simply amazing for skin care, no slimy feel even at high concentrated use.
I have thrown out some of the ones I have acquired in the past.


Lolly

Added Jul 26, 2012

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News
10-12-2014
It's Columbus Day on Monday (Sunday, actually, but observed on Monday). A Federal holiday, post offices will be closed. Lotioncrafter's office will be closed on Monday. We will resume shipping on Tuesday. Happy Thanksgiving to all our Canadian customers!

Previous news

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Our Customers Say...
Hi, I just wanted to express how happy I am with Lotioncrafter. I have ordered from them three times and this last time I mistakenly put through the wrong shipping address in my order. I called and spoke to Jen and she corrected it immediately. I was very pleased with her efficiency that I had to come in write my own testimonial, something I don't usually do.

The last 2 orders arrived in a timely fashion but this one has taken a little longer because of the memorial day weekend. I knew it was going to be shipped late because on the site, they let the customers know that shipping would be delayed as a result of the holiday. I was very happy with this as well - at least I knew about the possible delay ahead of time.

Thanks Jen for always providing stellar customer service.
Agatha Almace

WOW. OUtstanding service.
this was my first order and i am amazed at how quick it went from ordering to processing to delivery to me.
My order was processed and shipped within just a few hours. I ordered early afternoon 12/16/2011 Friday and it was at my door before noon 12/19/2011 monday before noon. (i paid regular shipping) i have ordered my supplies from other companies and have not been so impressed. i will be ordering here from now on. thanks
jealee

My order was packaged to the nth degree, EVERYTHING arrived in tact and extremely FAST! The Rose Hydrosol is DIVINE as is the Honey Powder. Great prices and fantastic stock.
Thank you so much. I will be returning for more goodies soon!
Emily
p.s. (how did you know I needed a stir stick and pipettes?) Lol. Thanks.
EmilyTheTerrible

Great service. This company shows high customer care and takes time to answer their customer requests. I am just starting in the DIY making of my own lotions and creams and I am so glad I ordered items from Lotioncrafter. I just placed my second order and can't wait to receive it... Thanks Lotioncrafter, you are great! Please keep it up, we need businesses like yours..:-))
Fa

My biggest dilemma is that I live in Hawaii and finding reputable and affordable suppliers is near impossible, and once you locate one the shipping is out of this world ($50+ for shipping alone normally); when I found your website I was hopeful. Not only did you have the refined Shea Butter I was looking for, but you had everything else too! And the shipping was VERY affordable. I received my order 1 day sooner than I expected it (and shipping to Hawaii normally takes longer than shipping 'locally' within the continental US). I couldn't be more pleased with everything that you have to offer. I will definitely be ordering again, you have a customer for life!
Ginger(http://www.simplyaroma.com/gingertolbert)

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