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09-19-2014

Customer Table

We experienced a crash of our User Table in the cart last night which prevented users from signing into their accounts. This has now been repaired.

08-29-2014

Labor Day Close

Lotioncrafter's office and warehouse will be closed on Monday, September 1st for observance of Labor Day. During that time email and telephone calls will not be returned (we will respond as quickly as possible when we reopen, after shipping deadlines have been met on Tuesday). Our shopping cart will remain active and we will continue to process orders in the order received. UPS and Mail shipping will resume on Tuesday, September 2nd.

08-19-2014

Credit Card Processing Back to Normal

Authorize.net's issue has been resolved and we are able to process credit card transactions without issue.

08-19-2014

Credit Card Processing

Authorize.net, our credit card processing gateway is experiencing technical difficulties, making it impossible to process credit card transactions at the moment. They are working to resolve the issue. In the meantime, use PayPal or submit your order as a Phone Order and contact us with your credit card information and we will process your order as soon as Authorize.net has resolved the problem.

07-23-2014

Regional A Boxes

We are out of stock on Regional A Flat Rate boxes for Priority Mail shipping. We expect to have them back in stock on July 28 - 30.

04-15-2014

Heartbleed

The Heartbleed OpenSSL vulnerability is not an issue here at Lotioncrafter. Our server runs CentOS 5 and is not subject to the Heartbleed vulnerability. Your data is safe with us!

02-07-2014

Phone lines Are Back Up

Our phone lines are back up. We do not currently have call waiting or voicemail so if you get a busy signal, please wait a bit and give us a call back. We are swamped due to the sale and our upcoming move - please be patient with us!

02-06-2014

Lotioncrafter Phone Lines Down

Our phone lines have been down since Wednesday, February 5th. The current message says our phone line has been disconnected. We are working with the telephone company to fix this issue but have been advised that it might not be repaired until after 5PM on Friday, February 7th. If you have a question or need to contact us, please go to the Contact Us form on our website and send us a message. We will try to return all messages as quickly as possible. We are sorry for this inconvenience and appreciate your patience with us.

12-21-2013

Holiday Schedule 2014

Lotioncrafter will be closed on Tuesday, December 24th through Wednesday, December 25th. We will be closed again on Tuesday, December 31st and Wednesday, January 1st for the holidays. Due to the shortened shipping schedule, please expect a longer shipment turnaround time than our usual 1 day. We'll work to ship your order as quickly as possible, as always! Thank you for your patronage during this past year. We look forward to serving you in 2014!

12-20-2013

Winter Snowstorm

We're in the midst of a winter snowstorm today, Friday, December 20th. The snow plows have not been to our area yet and the roads are treacherous. As a result, our office and warehouse will be functioning with a skeleton staff. There will be limited shipping outbound today. Any orders that are not shipped today, will ship on Monday, December 23rd, which is our last shipping day before Christmas.

11-27-2013

Thanksgiving Holiday

Lotioncrafter offices and warehouse will be closed on Thursday and Friday, November 28 & 29 for the Thanksgiving holiday We will reopen on Monday, December 2nd. Orders placed while we are closed will be processed in the order received on Monday when we reopen. Happy Thanksgiving!

11-07-2013

Phones Lines Still Down

Long Distance Service inbound and outbound is still down in our County. Please use the Contact Us form or email sales@lotioncrafter.com to reach us!

11-06-2013

Phone Lines Still Down

Lotioncrafter Long Distance telephone service inbound and outbound is down again today. A fiber optic line has been cut off shore and it's taken down long distance for the entire county! CenturyLink has been dispatched to repair it but can't advise when we'll be back in service. Please use the Contact Us form on our website to reach us or email sales@lotioncrafter.com directly.

11-05-2013

Lotioncrafter Phone Lines Down

Lotioncrafter Long Distance telephone service inbound and outbound is down today. A fiber optic line has been cut on another island and it's taken down long distance for the entire county! CenturyLink has been dispatched to repair it but can't advise when we'll be back in service. Please use the Contact Us form on our website to reach us or email sales@lotioncrafter.com directly.

07-29-2013

Mail Services Update

All USPS Mail Services are functional again after the US Post Office update on Sunday. You will see changes in the cart reflecting the changes the US Post Office has made in their services. Pricing remains the same -- these are essentially name changes!

07-28-2013

Mail Services

Sunday, July 28th. The US Post Office has updated their services again! As a result their new names are affecting the ability of our cart to display proper rates and services. We're working on the problem as quickly as possible!

07-18-2013

Problems with Credit Card Processing

Authorize.net problems were quickly resolved the same day and credit card processing is back to normal.

07-03-2013

Holiday Hours

So that our staff may enjoy the July 4th holiday with their family and friends, Lotioncrafter's offices will be closed on Thursday, July 4th & Friday, July 5th. Have a safe and Happy 4th of July!

06-20-2013

Mail Servers Back Up

US Postal Mail Servers are back up and rates are being displayed again!

06-20-2013

Mail Servers Down

The US Mail Server that feeds US and International Mail Rates to US websites like ours is down and only UPS Rates are currently being displayed in our cart. We're troubleshooting the problem and hope mail rates will be restored quickly.

01-30-2013

First Class Mail International

First Class Mail International Package rates are available again in our cart. The US Post Office increased these rates substantially so you will note this increase in our cart.

01-30-2013

First Class Mail International

First Class Mail International Package service is available again on our website. The US Post Office increased these rates substantially, so you will see higher rates for this service than before.

01-24-2013

Postal Increase

US Postal Rates are increasing January 27th and our rates will increase accordingly. They are revising First Class Mail International and this will be unavailable for a few days following the rate increase.

01-16-2013

Lotioncrafter Closed & Martin Luther King Day

PLEASE READ: LOTIONCRAFTER WILL BE CLOSED ON FRIDAY, JANUARY 18. UPS orders placed after 4:00PM on Thursday, January 17th will be shipped on Monday, January 21st. Mail orders placed after 4:00 PM on Thursday, January 17th will be shipped on Tuesday, January 22nd, as Monday is Martin Luther King Jr. Day, and US Post Offices are closed.

12-13-2012

Holiday Schedule 2012

Lotioncrafter will be closed on Monday, December 24th through Wednesday, December 26th. We will be closed again on Monday, December 31st and Tuesday, January 1st for the holidays. Due to the shortened shipping schedule, please expect a longer shipment turnaround time than our usual 1 day. We'll work to ship your order as quickly as possible, as always! Thank you for your patronage during this past year. We look forward to serving you in 2013!

11-21-2012

Thanksgiving Holiday

Lotioncrafter offices and warehouse will be closed on Thursday and Friday, November 22 & 23 for the Thanksgiving holiday We will be open again on Monday, November 29th. Orders placed while we are closed will be processed in the order received on Monday when we reopen.

11-10-2012

Veteran's Day

Monday, November 12th is Veteran's Day, a Federal holiday. The US Post Office is closed and we will not be shipping mail that day. Shipments sent via UPS will go out at 10:00AM as usual.

10-21-2012

Orcas Ferry Closure 10/22 - 10/26

Orcas Island's Ferry Dock is closed from late Monday through Friday of this week. This will affect UPS and Mail outbound shipping. While the post office and UPS are using a barge to bring their trucks on and off the island from an alternate dock, this alternate arrangement is affecting their turnaround time. Please know that we are doing our utmost to minimize delays, but there may be an additional 24 - 48 hours added to our normal same-day processing.

08-30-2012

Labor Day Closure

Lotioncrafter's office and warehouse will be closed on Monday, September 3rd for observance of Labor Day. During that time email and telephone calls will not be returned (we will respond as quickly as possible when we reopen, after shipping deadlines have been met on Tuesday). Our shopping cart will remain active and we will continue to process orders in the order received. UPS and Mail shipping will resume on Tuesday morning, September 4th. DUE TO THE CLOSURE, WE WILL BE UNABLE TO ALTER ORDERS ONCE THEY ARE PLACED. Thank you for your understanding. Jenny

07-02-2012

Fourth of July

Lotioncrafter will be closed on Wednesday for the Fourth of July holiday. We will resume shipping on Thursday.

06-14-2012

Points System

Our Customer Rewards Points system is undergoing an upgrade and will not be available for the next 24-48 hours (June 14 - June 16). You will not be able to use your points during this time. We are sorry for the inconvenience.

06-13-2012

Phone Service Working Again

Phone service has been fully restored!

06-13-2012

Phone Service

Phone service is down for the east side of Orcas Island this morning, Wednesday, June 13th. The telephone company is working on the problem. Happily, our DSL service is still up. If you need to reach us, please email us using the Contact Us form on the website, or sending an email directly to sales@lotioncrafter.com.

05-28-2012

Memorial Day

Lotioncrafter is closed for the Memorial Day Holiday. We will resume shipping on Tuesday, May 29th.

04-26-2012

Phone Line are Down

Orcas Island is experiencing intermittent telephone service problems. The telephone company is working on it. If you are trying to reach us and unable to get through, please try again later or send an email!

03-26-2012

Spring Ferry Schedule

We're now on the Spring Ferry Schedule here on Orcas Island and the new schedule has UPS departing their terminal at 10:15AM daily. Our UPS cut off has been adjusted to 9:45AM to give us time to get the freight to them to make that earlier ferry.

02-03-2012

Ferry Out Of Service

Due to a Ferry breakdown this morning, UPS will miss its mainland connection today so there is no outbound UPS service as a result. All UPS shipments scheduled for departure Friday morning will now leave UPS's terminal on Monday. Mail shipments are not affected by this outage.

01-24-2012

First Class Mail International Packages

We are experiencing difficulties with availability of First Class Mail International Package rates in the cart since the US Post Office changed their rates for this on January 22nd. We are working on it and it will be offered again as soon as the problem is resolved.

01-19-2012

Blizzard Update

Good news! The worst of the blizzard is over. We were able to ship most mail orders yesterday and UPS is open today. We will resume UPS shipping today. All mail will ship as well. UPS orders are shipping in the order received and we expect most orders to ship this morning, the balance will ship by Friday morning. We appreciate your patience.

01-18-2012

Blizzard

We're in the midst of a winter blizzard today, Wednesday, January 18th. As a result, our offices will be functioning with a skeleton staff. There will be no shipping outbound today. UPS and mail services are closed on Orcas Island. We'll update on conditions tomorrow!

01-14-2012

Martin Luther King Holiday

Lotioncrafter offices will be open on Monday, Martin Luther King Jr Day, but US Post Offices are closed so no mail shipments will be sent. Mail orders will be shipped on Tuesday. UPS is open and we will be shipping UPS as usual.

01-11-2012

DSL Up

Our DSL service is back up and we're operating normally! Most domestic mail orders are shipping on time today; international orders will ship on Thursday. All UPS orders held up on Wednesday due to the outage will be shipped on Thursday morning. Thank you for your patience through this unanticipated delay!

01-11-2012

DSL Outage

We are experiencing a DSL outage in our area that is affecting our ISP. As a result, UPS and mail shipping are delayed today. Lotioncrafter's website is up and operational; we're just unable to reach it from our office! Please place orders online. We'll be printing orders offsite for packing and shipping later today. The phone company expects to have the area DSL service back in operation by mid-day.

01-09-2012

International Fee

Effective January 10, 2012, we have reduced our International Handling Fee to $5.00. This is for all methods of shipment!

12-28-2011

Holiday Hours

Lotioncrafter will be closed on Friday, December 23rd through Monday, January 2nd, 2012 for the holidays and year-end inventory. However, our warehouse and shipping operations will be open Wednesday, December 28th and Thursday, December 29th. We will be shipping orders during this time on a reduced schedule, but we will be unable to add to or otherwise modify orders received as the business office will be closed. We will reopen on Tuesday, January 3, 2012. Thank you for your patronage during this past year. We look forward to serving you in 2012!

11-10-2011

Veteran's Day

Lotioncrafter's office and warehouse will be closed on Friday, November 11th for observance of Veteran’s Day. During that time email and telephone calls will not be returned (we will respond as quickly as possible next week, after shipping deadlines have been met on Monday). Our shopping cart will remain active and we will continue to process orders in the order received. UPS and Mail shipping will resume on Monday morning, November 14. DUE TO THE CLOSURE, WE WILL BE UNABLE TO ALTER ORDERS ONCE THEY ARE PLACED. Thank you for your understanding. Jenny

08-12-2011

Shipping Corrected

The FEDEX / UPS mismatch has now been corrected and orders shipped via UPS are now reflecting the correct wording on Completed orders.

08-12-2011

Shipping

As a result of an update to one of our website programs, our UPS shipments are posting as having been shipped via FEDEX instead of UPS, although the tracking number is a UPS tracking number. We do not ship by FedEx, so please ignore this and know orders are shipping via UPS as always. We've got the programmer working on it!

07-06-2011

Long Distance Calls

Orcas Island is experiencing a problem with long distance calls this morning. The telephone company is working on it. If you are trying to reach us and unable to get through, please try email!

06-17-2011

Canada Post

Due to the Canadian Postal Workers strike, the US Postal Service has stopped accepting all services destined to Canada except Global Express Guaranteed. We are processing Canadian Mail shipments, but they will not be shipped until the strike is over. You can expect long delays once shipping resumes as there will likely be excessive delays in Canadian Customs clearance. UPS shipping to Canada is continuing, but restrictions are in effect (UPS is limiting existing customers' new business to 10% over current volume).

02-23-2011

Winter Blizzard

It's Wednesday morning and we're in the midst of a winter snowstorm here on Orcas Island and UPS has canceled their outbound service today. As a result, UPS orders are being packed and labeled, but will not be in transit until tomorrow. So far, the mail will go out today as scheduled.

02-10-2011

Email Notifications

A software update we applied today caused email notifications of completed past orders to be sent out to customers in error. Please simply delete the emails. We apologize for the inconvenience.

12-21-2010

Holiday Hours

Lotioncrafter will be closed on Friday, December 24 through Monday, January 3, 2011 for the holidays and year-end inventory. However, our warehouse and shipping operations will be open Tuesday, December 28 through Thursday, December 30. We will be shipping orders during this time on a reduced schedule, but we will be unable to add to or otherwise modify orders received as the business office will be closed. We will reopen on Tuesday, January 4, 2011. Thank you for your patronage during this past year. We look forward to serving you in 2011!

12-06-2010

Power Outage

The San Juan Islands were hit with a major power outage at 11:30AM this morning. The outage is still ongoing at 2:00PM PST, but the Lotioncrafter office is now up and running on a backup generator. Our warehouse is closed for the remainder of the day. UPS shipments were dispatched this morning, but this outage has affected our ability to get some shipments mailed this afternoon. Any outstanding orders will be mailed no later than Tuesday. Thank you for your patience while full power is being restored.

11-23-2010

Winter Weather & Holiday

Winter weather continues to affect the Northwest Washington area. While we're shipping normally, UPS and the US Post Office are experiencing delays in their systems. Lotioncrafter offices and warehouse will be closed on Thursday and Friday, November 25 & 26 for the Thanksgiving weekend. We will be open again on Monday, November 29th.

11-20-2010

The first snowfall

The first snowfall of the year started here on Orcas Island on Friday Night. Today the ground is blanketed with 4" of snow and the wind is howling. More is expected this weekend. All orders that arrived by Friday afternoon were shipped ahead of the impending storm. If UPS trucks are running Monday morning, our weekend orders will be on them! Stay tuned...

10-21-2010

US Postal Servers are back up

The US Postal Service servers are back on line and we've re-enabled all US and International Mail shipping options in our cart once again! Thank you for your patience!

10-21-2010

US Postal Servers Down

The US Postal Service servers that feed shipping rates to carts like ours are down at this time. It's playing havoc with our cart and not allowing orders to go through to completion. We're aware of the problem and have temporarily disabled mail options to allow orders to go through. We can still mail your order, though, so you'll need to indicate that preference if need be when choosing a UPS shipping option.

10-08-2010

Columbus Day is Monday!

It's Columbus Day on Monday (Tuesday, actually, but observed on Monday). The US Post Offices are closed so no mail shipments will be made on Monday. UPS shipping will go out as usual as UPS is open! Happy Thanksgiving to all our Canadian customers!

09-23-2010

Google Translator

For all of our international customers, we've now added Google Translator to our website! Click on the drop down menu upper right on the website and check it out!

06-30-2010

Fourth of July Holiday

Lotioncrafter's office and warehouse will be closed on Monday, July 5th for the 4th of July Holiday. During that time email and telephone calls will not be returned (we will respond as soon as possible on Tuesday, July 6th). Our shopping cart will remain active and will continue to process orders. Have a safe and happy Fourth of July weekend!

06-01-2010

Post Holiday

After the Memorial Day holiday, our shipping schedule is back to our normal 4-24 hour turnaround.

05-27-2010

Memorial Day Holiday

Lotioncrafter's office and warehouse will be closed from Friday, May 28th through Monday, May 31 for the Memorial Day Holiday. During that time email and telephone calls will not be returned (we will respond as soon as possible on Tuesday, June 1st). Our shopping cart will remain active and will continue to process orders. Mail and UPS shipping will resume on Tuesday, June 1st and orders will be processed in the order received (including expedited UPS services) so as to be fair to all of our customers.

04-29-2010

International Mail Delays

To our International Customers
The eruption of the volcano in Iceland has led to extended delays in deliveries of parcels sent via International Mail to all northern EU countries as well as Czech Republic, Russia, Serbia, Slovakia, Slovenia and Ukraine. Please be patient as your countries work to clear the backlog of parcels created by the extensive disruption of international mail delivery services. The US Post Office does not accept or make inquiries on status of international deliveries until 30 days have passed from the date of mailing. Please contact us 30 days after shipment if your package still has not arrived.

01-21-2010

USPS Servers Back On Line

The US Postal Service servers are back on line and US Mail shipping options are reenabled on our website. All appears to be functioning properly once again!

01-21-2010

USPS Real Time Shipping

The US Post Office server that provides Real Time shipping quotes to shopping carts like ours is malfunctioning causing massive website slowdowns across the web. We have had to temporarily disable US and International Mail shipping options on our site until they fix this. You can request US Mail shipping on your order and we will change your order after it is placed. Or call us Toll Free 1-866-490-9587 for assistance after your order is placed.

01-20-2010

Server Slowdown - Update

It's not our server! We're advised the US Postal Service server that interfaces with websites to calculate postage is down and that is causing global slowdowns for many websites (we're not alone!). Hopefully it will be resolved by the Postal Service soon!

01-20-2010

Server Slowdown

We're experiencing a server slowdown and working to resolve the issue as quickly as possible. Some server responses are taking a long time to update pages in the order process, so please be patient. Contact us if you have trouble: Toll Free 1-866-490-9587.

12-24-2009

Holiday Hours

Lotioncrafter's office and warehouse will be closed from Thursday, December 24 through Sunday, January 3rd for a Holiday Vacation. During that time email and telephone calls will not be returned (we will respond promptly on Monday, January 4th). Our shopping cart will remain active and we will continue to process orders. UPS and Mail shipping will resume on Monday morning, January 4th. Happy Holidays!

09-28-2009

Fall Ferry Schedule

Tourist season is over and we're back to the Fall Ferry Schedule here on Orcas Island. That means a noon cut off at UPS instead of 10:00AM in the morning. Yes!

09-18-2009

Return to Normal Shipping Times

Thank you for making our Fall Sale a success! Post holiday, our shipping schedule is back to our normal 4-24 hour turnaround.


News
09-19-2014
We experienced a crash of our User Table in the cart last night which prevented users from signing into their accounts. This has now been repaired.

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Our Customers Say...
I love lotioncrafters! I have only had two orders and their customer service is the most professional I have encountered! The day I ordered the product shipped! Superior products at the best price and very fair shipping!!! I am thrilled to find them and plan to order again very soon. Truly there is no ther place one need to order from, this is top notch, professional and ethical company! I think Jen is the owner and when I had questions promptly and professionally answered them! A plus! And i have ordered supplies from many places, there is no comparision!
sarah stout

I tried the ButterEZ in my body butter formula. WOW, what a difference it made. I will be purchasing this product again. I love your products, supplies, and your quality service. Thanks so much!!!
Shan, (Shan's Sweet Smells)

My order was packaged to the nth degree, EVERYTHING arrived in tact and extremely FAST! The Rose Hydrosol is DIVINE as is the Honey Powder. Great prices and fantastic stock.
Thank you so much. I will be returning for more goodies soon!
Emily
p.s. (how did you know I needed a stir stick and pipettes?) Lol. Thanks.
EmilyTheTerrible

I just received my first order & am very impressed! The packaging is amazing, products look fantastic and the shipping was very fast! What great customer service! I will order again; Thank you!
Kate

I recently received my latest order from Lotioncrafter, quickly as always, even though it is a very busy time of the year. As usual, the products did not disappoint in any way. I must however comment on this Shea Nilotica I purchased. It is the most amazing shea butter I've ever used and I've tried them all. This shea butter is extremely creamy, softer than any others, with very little scent and has absolutely no graininess. It is truly amazing stuff
Lynne
Lynne Menard

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