Lotioncrafter offices and warehouse will be closed on Thursday and Friday, November 28 & 29 for the Thanksgiving holiday We will reopen on Monday, December 2nd. Orders placed while we are closed will be processed in the order received on Monday when we reopen. Happy Thanksgiving!
Long Distance Service inbound and outbound is still down in our County. Please use the Contact Us form or email email@example.com to reach us!
Lotioncrafter Long Distance telephone service inbound and outbound is down again today. A fiber optic line has been cut off shore and it's taken down long distance for the entire county! CenturyLink has been dispatched to repair it but can't advise when we'll be back in service. Please use the Contact Us form on our website to reach us or email firstname.lastname@example.org directly.
Lotioncrafter Long Distance telephone service inbound and outbound is down today. A fiber optic line has been cut on another island and it's taken down long distance for the entire county! CenturyLink has been dispatched to repair it but can't advise when we'll be back in service. Please use the Contact Us form on our website to reach us or email email@example.com directly.
All USPS Mail Services are functional again after the US Post Office update on Sunday. You will see changes in the cart reflecting the changes the US Post Office has made in their services. Pricing remains the same -- these are essentially name changes!
Sunday, July 28th. The US Post Office has updated their services again! As a result their new names are affecting the ability of our cart to display proper rates and services. We're working on the problem as quickly as possible!
Authorize.net problems were quickly resolved the same day and credit card processing is back to normal.
So that our staff may enjoy the July 4th holiday with their family and friends, Lotioncrafter's offices will be closed on Thursday, July 4th & Friday, July 5th. Have a safe and Happy 4th of July!
US Postal Mail Servers are back up and rates are being displayed again!
The US Mail Server that feeds US and International Mail Rates to US websites like ours is down and only UPS Rates are currently being displayed in our cart. We're troubleshooting the problem and hope mail rates will be restored quickly.
First Class Mail International Package rates are available again in our cart. The US Post Office increased these rates substantially so you will note this increase in our cart.
First Class Mail International Package service is available again on our website. The US Post Office increased these rates substantially, so you will see higher rates for this service than before.
US Postal Rates are increasing January 27th and our rates will increase accordingly. They are revising First Class Mail International and this will be unavailable for a few days following the rate increase.
PLEASE READ: LOTIONCRAFTER WILL BE CLOSED ON FRIDAY, JANUARY 18. UPS orders placed after 4:00PM on Thursday, January 17th will be shipped on Monday, January 21st. Mail orders placed after 4:00 PM on Thursday, January 17th will be shipped on Tuesday, January 22nd, as Monday is Martin Luther King Jr. Day, and US Post Offices are closed.
Lotioncrafter will be closed on Monday, December 24th through Wednesday, December 26th. We will be closed again on Monday, December 31st and Tuesday, January 1st for the holidays. Due to the shortened shipping schedule, please expect a longer shipment turnaround time than our usual 1 day. We'll work to ship your order as quickly as possible, as always! Thank you for your patronage during this past year. We look forward to serving you in 2013!
Lotioncrafter offices and warehouse will be closed on Thursday and Friday, November 22 & 23 for the Thanksgiving holiday We will be open again on Monday, November 29th. Orders placed while we are closed will be processed in the order received on Monday when we reopen.
Monday, November 12th is Veteran's Day, a Federal holiday. The US Post Office is closed and we will not be shipping mail that day. Shipments sent via UPS will go out at 10:00AM as usual.
Orcas Island's Ferry Dock is closed from late Monday through Friday of this week. This will affect UPS and Mail outbound shipping. While the post office and UPS are using a barge to bring their trucks on and off the island from an alternate dock, this alternate arrangement is affecting their turnaround time. Please know that we are doing our utmost to minimize delays, but there may be an additional 24 - 48 hours added to our normal same-day processing.
Lotioncrafter's office and warehouse will be closed on Monday, September 3rd for observance of Labor Day. During that time email and telephone calls will not be returned (we will respond as quickly as possible when we reopen, after shipping deadlines have been met on Tuesday). Our shopping cart will remain active and we will continue to process orders in the order received. UPS and Mail shipping will resume on Tuesday morning, September 4th. DUE TO THE CLOSURE, WE WILL BE UNABLE TO ALTER ORDERS ONCE THEY ARE PLACED. Thank you for your understanding. Jenny
Lotioncrafter will be closed on Wednesday for the Fourth of July holiday. We will resume shipping on Thursday.
Our Customer Rewards Points system is undergoing an upgrade and will not be available for the next 24-48 hours (June 14 - June 16). You will not be able to use your points during this time. We are sorry for the inconvenience.
Phone service has been fully restored!
Phone service is down for the east side of Orcas Island this morning, Wednesday, June 13th. The telephone company is working on the problem. Happily, our DSL service is still up. If you need to reach us, please email us using the Contact Us form on the website, or sending an email directly to firstname.lastname@example.org.
Lotioncrafter is closed for the Memorial Day Holiday. We will resume shipping on Tuesday, May 29th.
Orcas Island is experiencing intermittent telephone service problems. The telephone company is working on it. If you are trying to reach us and unable to get through, please try again later or send an email!
We're now on the Spring Ferry Schedule here on Orcas Island and the new schedule has UPS departing their terminal at 10:15AM daily. Our UPS cut off has been adjusted to 9:45AM to give us time to get the freight to them to make that earlier ferry.
Due to a Ferry breakdown this morning, UPS will miss its mainland connection today so there is no outbound UPS service as a result. All UPS shipments scheduled for departure Friday morning will now leave UPS's terminal on Monday. Mail shipments are not affected by this outage.
We are experiencing difficulties with availability of First Class Mail International Package rates in the cart since the US Post Office changed their rates for this on January 22nd. We are working on it and it will be offered again as soon as the problem is resolved.
Good news! The worst of the blizzard is over. We were able to ship most mail orders yesterday and UPS is open today. We will resume UPS shipping today. All mail will ship as well. UPS orders are shipping in the order received and we expect most orders to ship this morning, the balance will ship by Friday morning. We appreciate your patience.
We're in the midst of a winter blizzard today, Wednesday, January 18th. As a result, our offices will be functioning with a skeleton staff. There will be no shipping outbound today. UPS and mail services are closed on Orcas Island. We'll update on conditions tomorrow!
Lotioncrafter offices will be open on Monday, Martin Luther King Jr Day, but US Post Offices are closed so no mail shipments will be sent. Mail orders will be shipped on Tuesday. UPS is open and we will be shipping UPS as usual.
Our DSL service is back up and we're operating normally! Most domestic mail orders are shipping on time today; international orders will ship on Thursday. All UPS orders held up on Wednesday due to the outage will be shipped on Thursday morning. Thank you for your patience through this unanticipated delay!
We are experiencing a DSL outage in our area that is affecting our ISP. As a result, UPS and mail shipping are delayed today. Lotioncrafter's website is up and operational; we're just unable to reach it from our office! Please place orders online. We'll be printing orders offsite for packing and shipping later today. The phone company expects to have the area DSL service back in operation by mid-day.
Effective January 10, 2012, we have reduced our International Handling Fee to $5.00. This is for all methods of shipment!
Lotioncrafter will be closed on Friday, December 23rd through Monday, January 2nd, 2012 for the holidays and year-end inventory. However, our warehouse and shipping operations will be open Wednesday, December 28th and Thursday, December 29th. We will be shipping orders during this time on a reduced schedule, but we will be unable to add to or otherwise modify orders received as the business office will be closed. We will reopen on Tuesday, January 3, 2012. Thank you for your patronage during this past year. We look forward to serving you in 2012!
Lotioncrafter's office and warehouse will be closed on Friday, November 11th for observance of Veteran’s Day. During that time email and telephone calls will not be returned (we will respond as quickly as possible next week, after shipping deadlines have been met on Monday). Our shopping cart will remain active and we will continue to process orders in the order received. UPS and Mail shipping will resume on Monday morning, November 14. DUE TO THE CLOSURE, WE WILL BE UNABLE TO ALTER ORDERS ONCE THEY ARE PLACED. Thank you for your understanding. Jenny
The FEDEX / UPS mismatch has now been corrected and orders shipped via UPS are now reflecting the correct wording on Completed orders.
As a result of an update to one of our website programs, our UPS shipments are posting as having been shipped via FEDEX instead of UPS, although the tracking number is a UPS tracking number. We do not ship by FedEx, so please ignore this and know orders are shipping via UPS as always. We've got the programmer working on it!
Orcas Island is experiencing a problem with long distance calls this morning. The telephone company is working on it. If you are trying to reach us and unable to get through, please try email!
Due to the Canadian Postal Workers strike, the US Postal Service has stopped accepting all services destined to Canada except Global Express Guaranteed. We are processing Canadian Mail shipments, but they will not be shipped until the strike is over. You can expect long delays once shipping resumes as there will likely be excessive delays in Canadian Customs clearance. UPS shipping to Canada is continuing, but restrictions are in effect (UPS is limiting existing customers' new business to 10% over current volume).
It's Wednesday morning and we're in the midst of a winter snowstorm here on Orcas Island and UPS has canceled their outbound service today. As a result, UPS orders are being packed and labeled, but will not be in transit until tomorrow. So far, the mail will go out today as scheduled.
A software update we applied today caused email notifications of completed past orders to be sent out to customers in error. Please simply delete the emails. We apologize for the inconvenience.
Lotioncrafter will be closed on Friday, December 24 through Monday, January 3, 2011 for the holidays and year-end inventory. However, our warehouse and shipping operations will be open Tuesday, December 28 through Thursday, December 30. We will be shipping orders during this time on a reduced schedule, but we will be unable to add to or otherwise modify orders received as the business office will be closed. We will reopen on Tuesday, January 4, 2011. Thank you for your patronage during this past year. We look forward to serving you in 2011!
The San Juan Islands were hit with a major power outage at 11:30AM this morning. The outage is still ongoing at 2:00PM PST, but the Lotioncrafter office is now up and running on a backup generator. Our warehouse is closed for the remainder of the day. UPS shipments were dispatched this morning, but this outage has affected our ability to get some shipments mailed this afternoon. Any outstanding orders will be mailed no later than Tuesday. Thank you for your patience while full power is being restored.
Winter weather continues to affect the Northwest Washington area. While we're shipping normally, UPS and the US Post Office are experiencing delays in their systems. Lotioncrafter offices and warehouse will be closed on Thursday and Friday, November 25 & 26 for the Thanksgiving weekend. We will be open again on Monday, November 29th.
The first snowfall of the year started here on Orcas Island on Friday Night. Today the ground is blanketed with 4" of snow and the wind is howling. More is expected this weekend. All orders that arrived by Friday afternoon were shipped ahead of the impending storm. If UPS trucks are running Monday morning, our weekend orders will be on them! Stay tuned...
The US Postal Service servers are back on line and we've re-enabled all US and International Mail shipping options in our cart once again! Thank you for your patience!
The US Postal Service servers that feed shipping rates to carts like ours are down at this time. It's playing havoc with our cart and not allowing orders to go through to completion. We're aware of the problem and have temporarily disabled mail options to allow orders to go through. We can still mail your order, though, so you'll need to indicate that preference if need be when choosing a UPS shipping option.
It's Columbus Day on Monday (Tuesday, actually, but observed on Monday). The US Post Offices are closed so no mail shipments will be made on Monday. UPS shipping will go out as usual as UPS is open! Happy Thanksgiving to all our Canadian customers!
For all of our international customers, we've now added Google Translator to our website! Click on the drop down menu upper right on the website and check it out!
We had an overwhelming response to our Labor Day Sale! We have been packing orders at a rapid rate all weekend and will continue until the backlog is over. Your order will be processed in the order received over the next 48 hours or less. Thank you for your patience!
Lotioncrafter Office and Warehouse will be closed on Monday, September 6th for the Labor Day Holiday.
But, while we're away, you can play! Because we're having a sale at Lotioncrafter! EVERYTHING'S 15% OFF now through Labor Day (Monday) at midnight PDT. No coupon needed! Don't miss it!!
Happy Labor Day!
Jenny & Crew
Lotioncrafter's office and warehouse will be closed on Monday, July 5th for the 4th of July Holiday. During that time email and telephone calls will not be returned (we will respond as soon as possible on Tuesday, July 6th). Our shopping cart will remain active and will continue to process orders. Have a safe and happy Fourth of July weekend!
After the Memorial Day holiday, our shipping schedule is back to our normal 4-24 hour turnaround.
Lotioncrafter's office and warehouse will be closed from Friday, May 28th through Monday, May 31 for the Memorial Day Holiday. During that time email and telephone calls will not be returned (we will respond as soon as possible on Tuesday, June 1st). Our shopping cart will remain active and will continue to process orders. Mail and UPS shipping will resume on Tuesday, June 1st and orders will be processed in the order received (including expedited UPS services) so as to be fair to all of our customers.
To our International Customers
The eruption of the volcano in Iceland has led to extended delays in deliveries of parcels sent via International Mail to all northern EU countries as well as Czech Republic, Russia, Serbia, Slovakia, Slovenia and Ukraine. Please be patient as your countries work to clear the backlog of parcels created by the extensive disruption of international mail delivery services. The US Post Office does not accept or make inquiries on status of international deliveries until 30 days have passed from the date of mailing. Please contact us 30 days after shipment if your package still has not arrived.
The US Postal Service servers are back on line and US Mail shipping options are reenabled on our website. All appears to be functioning properly once again!
The US Post Office server that provides Real Time shipping quotes to shopping carts like ours is malfunctioning causing massive website slowdowns across the web. We have had to temporarily disable US and International Mail shipping options on our site until they fix this. You can request US Mail shipping on your order and we will change your order after it is placed. Or call us Toll Free 1-866-490-9587 for assistance after your order is placed.
It's not our server! We're advised the US Postal Service server that interfaces with websites to calculate postage is down and that is causing global slowdowns for many websites (we're not alone!). Hopefully it will be resolved by the Postal Service soon!
We're experiencing a server slowdown and working to resolve the issue as quickly as possible. Some server responses are taking a long time to update pages in the order process, so please be patient. Contact us if you have trouble: Toll Free 1-866-490-9587.
Lotioncrafter's office and warehouse will be closed from Thursday, December 24 through Sunday, January 3rd for a Holiday Vacation. During that time email and telephone calls will not be returned (we will respond promptly on Monday, January 4th). Our shopping cart will remain active and we will continue to process orders. UPS and Mail shipping will resume on Monday morning, January 4th. Happy Holidays!
Tourist season is over and we're back to the Fall Ferry Schedule here on Orcas Island. That means a noon cut off at UPS instead of 10:00AM in the morning. Yes!
Thank you for making our Fall Sale a success! Post holiday, our shipping schedule is back to our normal 4-24 hour turnaround.
While we're away, you get to play! Get 15% off your order. Just enter the discount code FALL15 at checkout. You must apply the discount before you place your order. We cannot apply the discount retroactively. Orders will ship when we reopen on September 17th! Limit one per customer. Offer valid through Wednesday, September 16th.
Lotioncrafter's office and warehouse will be closed from Friday, September 11th through Wednesday, September 16th for a brief Fall vacation. During that time email and telephone calls will not be returned (we will respond promptly on Thursday, September 13th). Our shopping cart will remain active and we will continue to process orders. UPS and Mail shipping will resume on Thursday morning, September 17th.