06-30-2010
Fourth of July Holiday
Lotioncrafter's office and warehouse will be closed on Monday, July 5th for the 4th of July Holiday. During that time email and telephone calls will not be returned (we will respond as soon as possible on Tuesday, July 6th). Our shopping cart will remain active and will continue to process orders. Have a safe and happy Fourth of July weekend!
Lotioncrafter's office and warehouse will be closed on Monday, July 5th for the 4th of July Holiday. During that time email and telephone calls will not be returned (we will respond as soon as possible on Tuesday, July 6th). Our shopping cart will remain active and will continue to process orders. Have a safe and happy Fourth of July weekend!
06-01-2010
Post Holiday
After the Memorial Day holiday, our shipping schedule is back to our normal 4-24 hour turnaround.
After the Memorial Day holiday, our shipping schedule is back to our normal 4-24 hour turnaround.
05-27-2010
Memorial Day Holiday
Lotioncrafter's office and warehouse will be closed from Friday, May 28th through Monday, May 31 for the Memorial Day Holiday. During that time email and telephone calls will not be returned (we will respond as soon as possible on Tuesday, June 1st). Our shopping cart will remain active and will continue to process orders. Mail and UPS shipping will resume on Tuesday, June 1st and orders will be processed in the order received (including expedited UPS services) so as to be fair to all of our customers.
Lotioncrafter's office and warehouse will be closed from Friday, May 28th through Monday, May 31 for the Memorial Day Holiday. During that time email and telephone calls will not be returned (we will respond as soon as possible on Tuesday, June 1st). Our shopping cart will remain active and will continue to process orders. Mail and UPS shipping will resume on Tuesday, June 1st and orders will be processed in the order received (including expedited UPS services) so as to be fair to all of our customers.
04-29-2010
International Mail Delays
To our International Customers
The eruption of the volcano in Iceland has led to extended delays in deliveries of parcels sent via International Mail to all northern EU countries as well as Czech Republic, Russia, Serbia, Slovakia, Slovenia and Ukraine. Please be patient as your countries work to clear the backlog of parcels created by the extensive disruption of international mail delivery services. The US Post Office does not accept or make inquiries on status of international deliveries until 30 days have passed from the date of mailing. Please contact us 30 days after shipment if your package still has not arrived.
To our International Customers
The eruption of the volcano in Iceland has led to extended delays in deliveries of parcels sent via International Mail to all northern EU countries as well as Czech Republic, Russia, Serbia, Slovakia, Slovenia and Ukraine. Please be patient as your countries work to clear the backlog of parcels created by the extensive disruption of international mail delivery services. The US Post Office does not accept or make inquiries on status of international deliveries until 30 days have passed from the date of mailing. Please contact us 30 days after shipment if your package still has not arrived.
01-21-2010
USPS Servers Back On Line
The US Postal Service servers are back on line and US Mail shipping options are reenabled on our website. All appears to be functioning properly once again!
The US Postal Service servers are back on line and US Mail shipping options are reenabled on our website. All appears to be functioning properly once again!
01-21-2010
USPS Real Time Shipping
The US Post Office server that provides Real Time shipping quotes to shopping carts like ours is malfunctioning causing massive website slowdowns across the web. We have had to temporarily disable US and International Mail shipping options on our site until they fix this. You can request US Mail shipping on your order and we will change your order after it is placed. Or call us Toll Free 1-866-490-9587 for assistance after your order is placed.
The US Post Office server that provides Real Time shipping quotes to shopping carts like ours is malfunctioning causing massive website slowdowns across the web. We have had to temporarily disable US and International Mail shipping options on our site until they fix this. You can request US Mail shipping on your order and we will change your order after it is placed. Or call us Toll Free 1-866-490-9587 for assistance after your order is placed.
01-20-2010
Server Slowdown - Update
It's not our server! We're advised the US Postal Service server that interfaces with websites to calculate postage is down and that is causing global slowdowns for many websites (we're not alone!). Hopefully it will be resolved by the Postal Service soon!
It's not our server! We're advised the US Postal Service server that interfaces with websites to calculate postage is down and that is causing global slowdowns for many websites (we're not alone!). Hopefully it will be resolved by the Postal Service soon!
01-20-2010
Server Slowdown
We're experiencing a server slowdown and working to resolve the issue as quickly as possible. Some server responses are taking a long time to update pages in the order process, so please be patient. Contact us if you have trouble: Toll Free 1-866-490-9587.
We're experiencing a server slowdown and working to resolve the issue as quickly as possible. Some server responses are taking a long time to update pages in the order process, so please be patient. Contact us if you have trouble: Toll Free 1-866-490-9587.
12-24-2009
Holiday Hours
Lotioncrafter's office and warehouse will be closed from Thursday, December 24 through Sunday, January 3rd for a Holiday Vacation. During that time email and telephone calls will not be returned (we will respond promptly on Monday, January 4th). Our shopping cart will remain active and we will continue to process orders. UPS and Mail shipping will resume on Monday morning, January 4th. Happy Holidays!
Lotioncrafter's office and warehouse will be closed from Thursday, December 24 through Sunday, January 3rd for a Holiday Vacation. During that time email and telephone calls will not be returned (we will respond promptly on Monday, January 4th). Our shopping cart will remain active and we will continue to process orders. UPS and Mail shipping will resume on Monday morning, January 4th. Happy Holidays!
09-28-2009
Fall Ferry Schedule
Tourist season is over and we're back to the Fall Ferry Schedule here on Orcas Island. That means a noon cut off at UPS instead of 10:00AM in the morning. Yes!
Tourist season is over and we're back to the Fall Ferry Schedule here on Orcas Island. That means a noon cut off at UPS instead of 10:00AM in the morning. Yes!
09-18-2009
Return to Normal Shipping Times
Thank you for making our Fall Sale a success! Post holiday, our shipping schedule is back to our normal 4-24 hour turnaround.
Thank you for making our Fall Sale a success! Post holiday, our shipping schedule is back to our normal 4-24 hour turnaround.
09-10-2009
Fall Vacation Sale
While we're away, you get to play! Get 15% off your order. Just enter the discount code FALL15 at checkout. You must apply the discount before you place your order. We cannot apply the discount retroactively. Orders will ship when we reopen on September 17th! Limit one per customer. Offer valid through Wednesday, September 16th.
While we're away, you get to play! Get 15% off your order. Just enter the discount code FALL15 at checkout. You must apply the discount before you place your order. We cannot apply the discount retroactively. Orders will ship when we reopen on September 17th! Limit one per customer. Offer valid through Wednesday, September 16th.
09-09-2009
Fall Vacation
Lotioncrafter's office and warehouse will be closed from Friday, September 11th through Wednesday, September 16th for a brief Fall vacation. During that time email and telephone calls will not be returned (we will respond promptly on Thursday, September 13th). Our shopping cart will remain active and we will continue to process orders. UPS and Mail shipping will resume on Thursday morning, September 17th.
Lotioncrafter's office and warehouse will be closed from Friday, September 11th through Wednesday, September 16th for a brief Fall vacation. During that time email and telephone calls will not be returned (we will respond promptly on Thursday, September 13th). Our shopping cart will remain active and we will continue to process orders. UPS and Mail shipping will resume on Thursday morning, September 17th.
