So that our staff may enjoy the extended July 4th holiday with their family and friends, Lotioncrafter's offices will be closed on Monday, July 4th. We will reopen on Tuesday, July 5th. During this time, we will not be returning phone calls or email messages. Shipping will resume on Tuesday. Have a safe and Happy 4th of July!
I just wanted to say thank you to Jen for the fantastic customer service, and for saving me $$$ on my shipping. My order was placed May 6 and it arrived at my door this morning May 12 !!! Thank you so much
Just received my second order from you yesterday. Your service is FAST and the variety and quality of the products you offer are outstanding. The INCI ingredient listing is very helpful.
By the way thanks for the gift.
Just wanted to thank you for the excellent service, packages where shipped very quickly and packed well. The service and refund on excess shipping convinced me that Lotioncrafter cares about its customers.
Jen, I have been wanting to say thank you in a very special way for a long time. I have been trying to switch as much of my business over to your shop as possible. Everyone talks about your fabulous customer service. But what I am most impressed about it how smart you are and the wide variety or products you have available for the small business, The quality of research you have posted on your site is not available anywhere else. Whenever I have a very difficult formulating problem to solve I come to your site. None of my other suppliers (many of whom I spend 100's of dollar a month with) can answer even simple questions. You have gotten back to me within minutes with very educated answers and suggestions. I feel like you have given me tools, resources, and base ingredients to really blossom. I am so grateful.
This company is absolutely amazing. Time of order vs. time of delivery is one of my number one determiners for using different companies. Lotioncrafter is insanely fast with completing orders. The staff is also extremely friendly and knowledgeable when you call. I give them 5 stars and highly recommend them. High quality products, fast turn time, excellent customer service!
Eliza Russell, (Vintage Body Care)