We've had a ferry breakdown at the Orcas Island dock today (Monday) and this has affected the ability for UPS shipments to leave the island in time to make the connection with UPS departures on the mainland. Expect a ONE day delay on UPS shipments departing Lotioncrafter today. This is an unavoidable delay outside the UPS system. We will update later today.
Just got my first order- in just 2 days- and I can't wait to use my new ingredients. Fantastic, fast service.
I love your new site - I thought I had gone to the wrong supplier :) Love your products and the information that you provide - keep up the great work!
I am impressed. I placed an order on Monday morning, by that afternoon I already had a UPS confirmation for pick up in my emailbox! Lotioncrafter not only offers the most amazing ingredients that makes any formulator's mouth water but it has fast shipping to boot. I am glad I discovered this company.
Hi, I just wanted to express how happy I am with Lotioncrafter. I have ordered from them three times and this last time I mistakenly put through the wrong shipping address in my order. I called and spoke to Jen and she corrected it immediately. I was very pleased with her efficiency that I had to come in write my own testimonial, something I don't usually do.
The last 2 orders arrived in a timely fashion but this one has taken a little longer because of the memorial day weekend. I knew it was going to be shipped late because on the site, they let the customers know that shipping would be delayed as a result of the holiday. I was very happy with this as well - at least I knew about the possible delay ahead of time.
Thanks Jen for always providing stellar customer service.
Items all arrived on time and very well packaged. It looks like Lotioncrafter took the time to wrap and label each item carefully, legibly and to protect from moisture and light. They even returned part of my shipping cost to just cover the actual incurred shipping cost. Nice and honest seller. Will definitely return to shop for some more stuff. Thank you!