Our phone lines are back up. We do not currently have call waiting or voicemail so if you get a busy signal, please wait a bit and give us a call back. We are swamped due to the sale and our upcoming move - please be patient with us!
I just had to write to you a give you a HUGE kudos!!!!!!!!!!
Not only did I place my order on Monday .. I didn't pay for it until Monday afternoon. I received it this morning ... Wednesday morning. For the record, I am 1791 miles away from you (yes, I looked it up). Truly unbelievable .. especially this time of year with the holiday rush!
You have always been .. and continue to be .. so helpful with your ingredients and products. You ship *SO* quickly! I just adore you .. your products ... your service. You have gained a customer for life!!!
I just hope that someday .. somewhere .. I can give back to you in some way. Maybe it'll be referrals? I'll be shouting from the rooftops how great you are!!
Ordered the argan oil several months ago. This product is amazing!..and I'm ordering more. I have below the shoulder relaxed hair thats fairly healthy so I didn't think I would see such a dramatic result. My hair texture is now more silky and stronger! Ordering is fast and easy, customer service is great!!! Can't thank you enough!
Jen, I have been wanting to say thank you in a very special way for a long time. I have been trying to switch as much of my business over to your shop as possible. Everyone talks about your fabulous customer service. But what I am most impressed about it how smart you are and the wide variety or products you have available for the small business, The quality of research you have posted on your site is not available anywhere else. Whenever I have a very difficult formulating problem to solve I come to your site. None of my other suppliers (many of whom I spend 100's of dollar a month with) can answer even simple questions. You have gotten back to me within minutes with very educated answers and suggestions. I feel like you have given me tools, resources, and base ingredients to really blossom. I am so grateful.
I am new to lotion making and was having a hard time figuring out how to use Liquid Germall Plus at the right percentages. I called Jen and she gave me the most informative answer to my question that I've ever received from a company like this. I am very pleased with Lotioncrafter and I will definitely be a return customer.
JaLeigha Williams, (I Am Lov'leigh)
A great experience. Prompt service, delivery in 2 days, box carefully packed with a thank you item, and when shipping costs turned out to be less than estimated, a partial refund. Email communication throughout the transaction really makes this company exceptional... Will definitely recommend to others. Thanks so much!