Lotioncrafter's office and warehouse will be closed on Monday, September 7th for observance of Labor Day. During that time email and telephone calls will not be returned (we will respond as quickly as possible when we reopen, after shipping deadlines have been met on Tuesday). Our shopping cart will remain active and we will continue to process orders in the order received. UPS and Mail shipping will resume on Tuesday, September 8th.
I affectionately refer to Jennifer as "Jenny on the block" even though I am located in Denver. Her service is excellent and I have found no other web-based supplier that takes such great pride in ensuring that you have the highest quality products and most complete technical information available. Jenny, you ROCK!!!
Cynthia, (Just For You)
Hi, I just wanted to express how happy I am with Lotioncrafter. I have ordered from them three times and this last time I mistakenly put through the wrong shipping address in my order. I called and spoke to Jen and she corrected it immediately. I was very pleased with her efficiency that I had to come in write my own testimonial, something I don't usually do.
The last 2 orders arrived in a timely fashion but this one has taken a little longer because of the memorial day weekend. I knew it was going to be shipped late because on the site, they let the customers know that shipping would be delayed as a result of the holiday. I was very happy with this as well - at least I knew about the possible delay ahead of time.
Thanks Jen for always providing stellar customer service.
First time ordered on 10th October, 2011 and am just loving the information sent on tracking my order from USA to Australia.. well done
Colleen Hagarty, (Jordella)
You guys are simply awesome! You should be so prideful in your business because the superior service you all provide keeps many of us DIYers, business owners and hobbyist so happy. Thank you.
Lotioncrafter is the best of the best! Everything we have ordered has been top notch.. very high quality. My wife and I will never purchase from anywhere else. The products always ship fast and Jenny is helpful and knowledgeable.