Lotioncrafter's office and warehouse will be closed on Thursday and Friday, November 25th and 26th for the Thanksgiving holiday. During that time email and telephone calls will not be returned (we will respond as quickly as possible next week, after shipping deadlines have been met on Monday afternoon). Our shopping cart will remain active and we will continue to process orders. UPS and Mail shipping will resume on Monday morning, November 29th.
DUE TO THE CLOSURE, IF YOU CALL OR WRITE TO ALTER ORDERS ONCE THEY ARE PLACED, DUE TO THE VOLUME OF ORDERS WE WILL BE PROCESSING MONDAY, WE CANNOT GUARANTEE WE WILL SEE YOUR EMAIL OR HEAR YOUR MESSAGE BEFORE SHIPPING. IF WE ARE ABLE TO DO SO, YOUR ORDER WILL BE PULLED FROM THE QUEUE, ADJUSTED AND SHIPPED AFTER OTHER ORDERS WHICH COULD DELAY SHIPPING BY A DAY.
Thank you for your understanding.
Love the new website!
Jen is such a pro when it comes to prompt & courteous customer service, plus shipping rates are as reasonable as possible these days - not like some sites that just gouge you.
I'm a small customer, but always feel that my business is valued.
Just received my latest order from Lotioncrafter and am, as usual, thrilled with it. Lotioncrafter's products and service are so superior to any other vendor that I can't imagine ordering from anyone else. Thank you so very, very much!
Lotioncrafter has been and continues to be one of the most efficiently run and dependable soap and lotion ingredient companies I purchase from. Even shipping from Washington State to Texas, I know my order will be processed promptly and correctly and will arrive within a week of being placed (many times within a couple of days!). Kudos to Jenny and her staff! Caroline Lawson, TLC Farms, Franklin, TX
Words cannot begin to express how impressed I am with this company! I have ordered from LC a number of times and the service has always been exceptional. Orders are processed quickly and the shipping is fast....just can't get any better than this!
Absolutely the best supplier of raw ingredients all around; not least because of the exceptional customer service and freely-shared knowledge of the owner, Jen. She was obviously born to do this, and I'm thankful for that pretty much every time I place and order or contact her with a question (frequently, in other words). Great, informative website too, and competitive prices. This is always the first site I visit when ordering.
Kirsten, (Virga Botanicals)