Monday, February 15th is President's Day, a federal holiday, and our office will be closed for a staff holiday. Voice and email messages will not be answered through the 3 day weekend. We will resume operations (office and shipping) on Tuesday, February 16th.
I recently placed an order and part of my order went to the wrong place. I received several personal phone calls along the way from Jen, the mistake was explained, another shipment was sent out right away, and received it within a matter of days. I love the shipping cost adjustments that are normally made with my orders. I love the quality of the products, the packaging, and the new website. Thank you, Jen.
I tried the ButterEZ in my body butter formula. WOW, what a difference it made. I will be purchasing this product again. I love your products, supplies, and your quality service. Thanks so much!!!
Shan, (Shan's Sweet Smells)
Jen, I have been wanting to say thank you in a very special way for a long time. I have been trying to switch as much of my business over to your shop as possible. Everyone talks about your fabulous customer service. But what I am most impressed about it how smart you are and the wide variety or products you have available for the small business, The quality of research you have posted on your site is not available anywhere else. Whenever I have a very difficult formulating problem to solve I come to your site. None of my other suppliers (many of whom I spend 100's of dollar a month with) can answer even simple questions. You have gotten back to me within minutes with very educated answers and suggestions. I feel like you have given me tools, resources, and base ingredients to really blossom. I am so grateful.
Truly outstanding customer service and products! Orders are always packed meticulously well, and Lotioncrafter can be counted on to ship with lightning speed each and every time.
I received my package today! Thank you, Jenny, for helping me troubleshoot my problem yesterday. I am very happy with my sample products and I will be placing a larger order today with Lotioncrafter. You have a loyal customer in me now. Thank you. :)