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Customer Testimonials
 
I would like to rave about the coustomer service. Quick run down: I bought LGPlus from somehwhere else I won't say I called that supplier and tried to find out if what I made was safe because for some reason started using it pass the usage rate. (Don't ask why I don't know?? Lol) notice I didnt want to know anything other than was it safe. Anyhow they couldnt help me at all...bummer So I called LC I was direct to Jenny at this point I'm bummed and ready to toss my creations. Not only did Jenny help me save my product she gave me a few option as to how to handle the situation definitely golden nuggets to hold on to. I recommend LC not only for their quality inventory (yes I've ordered and received) but also the customer service is awesome. Thank you again for your awesomeness!!

Shawnte

Added Oct 26, 2017

Wonderful shipping and effective affordable products thank you.

Jhaylin Mason

Added Oct 13, 2017

Saludos y muchas bendiciones,Estoy muy contenta de averlos encontrado ayer recibi mi pedido que hice y me sorprendi lo pronto que llego,estoy feliz con sus productos calidad, esmero, rapides y muy profecional grasias por el regalito que me mandaron la verdad me sorprendieron y me gusto mucho,Son ustedes unicos,Aprecio mucho su calidad de producto y su profecionalismo al hacerlo llegar.Dios los bendiga.Agradecida y feliz Luz

Luz Hernandez

Added Oct 8, 2017

Everytime i made my orders I received my goods in Australia very fast. Very good customer service and I like the way you guys work so speedy. Thumbs up!

Lillian

Added Sep 4, 2017

I just completed my fourth order with Lotioncrafter. I know it will arrive here quickly. This company and Jen provide THE BEST customer support and service from any company I have ever used. Jen is so helpful for questions about the products and how to use them as well. The formulary is very useful. This is a top notch company. I believe that they are honest and provide quality products at a reasonable price. I trust them and will continue to order from them. Order from here, maybe even try something new. I know you will be so glad you did. I am hoping they will sell essential oils someday. Then I would not have to shop for this type of crafting supplies anywhere else.

Joan Sorensen

Added Jul 25, 2017

This was my first time ordering and was very impressed with everything. Excellent packaging, fast shipping to Canada and I also received a partial refund on my shipping charges. I was totally shocked. It is so rare to find such honest businesses today. I would definitely recommend and I will probablly be back if I am succesful at doing my own serums.


Elena Matera

Added Jun 24, 2017

I'm always amazed by the quality and service. I placed an order late Friday and received it on Monday! Superior service as well as products! Thank you!

Lisa Buffo

Added Jun 5, 2017

Thank you so much for the fast, accurate shipments. I love finding so many interesting ingredients in one place. I am so happy I found your website!

Danielle Stone

Added Apr 29, 2017

I have placed and order and paid for shipping, couple of hours later, they refunded me $12 for excess postage as they have send my order with flat rate. I am stunned on how a company can be this honest. Thank you very much

hana

Added Apr 27, 2017

LotionCrafter is hands-down the best DIY cosmetic ingredient supplier in the market! They were the first merchant I tried when I ventured into DIY formulating, and they still remain my favorite today! Absolutely no one can beat their superior inventory of products - difficult to find functionals, antioxidants, rare actives, emollients/humectants for every skin type, copycat formula recipes of prestige cosmetics, etc - and their prices are so affordable! I love that they offer smaller sizes to allow trial. I also find the "how-to" information/details they provide on each product to be extremely thorough and helpful (such a valuable thing for newbies like me). And the staff is always polite to respond via email with specific formulating/questions. Love love love!

Victor S

Added Apr 26, 2017

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News
11-20-2017
Lotioncrafter's office and warehouse will be closed on Thursday and Friday, November 23rd and 24th for the Thanksgiving holiday. During that time email and telephone calls will not be returned (we will respond as quickly as possible next week, after shipping deadlines have been met on Monday afternoon). Our shopping cart will remain active and we will continue to process orders. UPS and Mail shipping will resume on Monday morning, November 27th. DUE TO THE CLOSURE, IF YOU CALL OR WRITE TO ALTER ORDERS ONCE THEY ARE PLACED, DUE TO THE VOLUME OF ORDERS WE WILL BE PROCESSING MONDAY, WE CANNOT GUARANTEE WE WILL SEE YOUR EMAIL OR HEAR YOUR MESSAGE BEFORE SHIPPING. IF WE ARE ABLE TO DO SO, YOUR ORDER WILL BE PULLED FROM THE QUEUE, ADJUSTED AND SHIPPED AFTER OTHER ORDERS WHICH COULD DELAY SHIPPING BY A DAY. Thank you for your understanding.

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Our Customers Say...
The new look of your web site is a plus to the already fantastic products, prices, and customer service. Your expertise, service and integrity keep me a a loyal customer. Thank you Jen!
Melanie, (Herbal Natures)

Thank you, thank you, thank you!
So fast and brilliant service!
Amazing!
I'm your fan!
Ksenia

This company is a breath of fresh air! The product quality is excellent, and the customer service is even better. The product descriptions are so thorough that I come here to research new ingredients before I decide to purchase. I'm very thankful and happy to have found this site and will purchase again very soon.
Saleemah O.

Lotioncrafter has been and continues to be one of the most efficiently run and dependable soap and lotion ingredient companies I purchase from. Even shipping from Washington State to Texas, I know my order will be processed promptly and correctly and will arrive within a week of being placed (many times within a couple of days!). Kudos to Jenny and her staff! Caroline Lawson, TLC Farms, Franklin, TX
Caroline Lawson, (TLC Farms)

I turned a bright shade of chartreuse, not merely light pink when I received what I ordered. The gifts I received, to make my concocting more pleasurable, were quite a surprise & a delight. I have NEVER received anything free from ANY other skin stuff supplier, even from that big one, the one who name rhymes with Sinew Bidirections!!
I highly recommend this company for our skin concocting needs.
Margaret

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