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Lotioncrafter LLC Privacy Policies

What information do we collect?

We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form.

Any data we request that is not required will be specified as voluntary or optional.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

• To personalize your experience
(your information helps us to better respond to your individual needs)

• To improve our website
(we continually strive to improve our website offerings based on the information and feedback we receive from you)

• To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)

• To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested by the customer.

• To send periodic emails

The email address you provide for order processing, will only be used to send you information and updates pertaining to your order or request.

If you decide to opt-in to our mailing list, you will receive emails that may include company news, updates, related product or service information, etc.

Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

• To administer a contest, promotion, survey or other site feature

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you submit a request, place an order or access your personal information.

These security measures include: password protected directories and databases to safeguard your information, SSL (Secure Sockets Layered) technology to ensure that your information is fully encrypted and sent across the Internet securely or PCI Scanning to actively protect our servers from hackers and other vulnerabilities.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Do we use cookies?

Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

California Online Privacy Protection Act Compliance

Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at anytime by logging into their control panel and going to the 'Edit Profile' page.

Childrens Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

CAN-SPAM Compliance

We have taken the necessary steps to ensure that we are compliant with the CAN-SPAM Act of 2003 by never sending out misleading information.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Terms and Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at http://www.lotioncrafter.com/lotioncrafter-premium-ingredients-policies.html.

Your Consent

By using our site, you consent to our privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below. Policy changes will apply only to information collected after the date of the change.

This policy was last modified on 8/7/2012

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

www.lotioncrafter.com
532 Point Lawrence Rd.
Olga, WA 98279
USA
sales@lotioncrafter.com
360-376-8008

Privacy Policy Customer Pledge

We pledge to you, our customer, that we have made a dedicated effort to bring our privacy policy in line with the the following important privacy laws and initiatives:
Federal Trade Commision Fair
California Online Privacy Protection Act
Childrens Online Privacy Protection Act
Privacy Alliance
Controlling the Assault of Non-Solicited Pornography and Marketing Act


If at anytime you have a cause that needs to be disputed please fill out the Trust Guard Dispute Resolution form.

Respectfully,

Jennifer Welch, Partner
www.lotioncrafter.com


News
04-15-2014
The Heartbleed OpenSSL vulnerability is not an issue here at Lotioncrafter. Our server runs CentOS 5 and is not subject to the Heartbleed vulnerability. Your data is safe with us!

Previous news

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Our Customers Say...
As an owner of a small cosmetics company, I order supplies nearly every day. Lotioncrafter is MY FAVORITE place to do business! Their prices and selection are excellent, they always answer my questions quickly and kindly, their shipment-time is FAST, and everything is packed beautifully.
They really do care about their customers' needs.
I would highly recommend Lotioncrafter to any size business or anyone interested in making cosmetics! If you're just starting out, don't be scared! Lotioncrafter is on your side!
Carolyn Tracy, (More Minerals)

I recently placed an order and part of my order went to the wrong place. I received several personal phone calls along the way from Jen, the mistake was explained, another shipment was sent out right away, and received it within a matter of days. I love the shipping cost adjustments that are normally made with my orders. I love the quality of the products, the packaging, and the new website. Thank you, Jen.
JO
JO

The Shea Nilotica is awesome! Thanks for the sample... that sold me. You have been so helpful and I get so much great information from your site. Your formulary has prompted me to try a few new things. Love it! I'm a new customer but have already referred several people to you. Don't change a thing! I'm counting on you! lol
Karin Vinci, (Balance of Nature Bath & Body)

Hands down the best tube company I have found. SO grateful for your fast shipping and fantastic customer service. All of my orders have shipped same day, and that is VERY very exciting and very much appreciated. You guys work hard and it shows!
rachel, (Orange Thyme)

I am so so pleased that my order arrived so fast.Thank you very much.
Doris Vienneau, (None)

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