It's Columbus Day on Monday (Sunday, actually, but observed on Monday). A Federal holiday, post offices will be closed. Lotioncrafter's office will be closed on Monday. We will resume shipping on Tuesday. Happy Thanksgiving to all our Canadian customers!
Hi, I just wanted to express how happy I am with Lotioncrafter. I have ordered from them three times and this last time I mistakenly put through the wrong shipping address in my order. I called and spoke to Jen and she corrected it immediately. I was very pleased with her efficiency that I had to come in write my own testimonial, something I don't usually do.
The last 2 orders arrived in a timely fashion but this one has taken a little longer because of the memorial day weekend. I knew it was going to be shipped late because on the site, they let the customers know that shipping would be delayed as a result of the holiday. I was very happy with this as well - at least I knew about the possible delay ahead of time.
Thanks Jen for always providing stellar customer service.
Just wanted to say that my package arrived SO QUICKLY and I received an email confirmation once my order was received and once it was shipped. It was shipped the same day, by the way. I will recommend this company and I very impressed with the customer service.
I ordered some of the Shea Nilotica from LC and it's been sitting in my supply area for a few weeks because my household has been so busy. I am just now getting around to trying it for the 1st time and let me just say...WOW!! I am head over heels in LOOOVE with the Shea Nilotica. I've used other re-fined and unrefined she butters but this is by far superior. I can't believe how creamy it is and how satiny my skin feels. Right after I used a little I slathered some on my 3 yr old! Oh how happy I am that I ordered the 5 pound bag rather than just a sample size after I called Jen to inquire about it. LC rocks!
We had a small problem with our recent order and called customer support today. They apologized profusely for the issue and said they would call back with a resolution. They called back quickly with an excellent resolution. I absolutely couldn\'t be more happy with them. If they carry what I need I will NEVER buy it from anyone else. I am sold on LotionCrafter!
I LOVE Lotioncrafter! First of all you have the ingredients that I need and information on all of those ingredients. Second of all, even though your facility is a LONG way from me in Texas, my order is processed and shipped so fast that I can get my things faster than I can get them from other companies that are much closer to me. I love the rectangular shaped bottles that are used for packaging the ingredients because that shape maximizes my limited storage space. Great quality and great service! Thank you!
Pat Tyson, (Pitterpat Skincare, LLC)