Policies
Ordering
There is a minimum order of $12.50 (excluding shipping).
Orders should be placed online using the shopping cart. If you encounter any difficulties, please contact us and we'll be glad to assist. You don't have to create an account to use our site, however we welcome you to register if you'd like to do so. This gives you access to past and current orders, your wish list, order tracking, and earns Customer Reward Points which can be used toward payment of future orders. While anonymous check out is available, tax exempt WA State residents must log into their accounts to avoid paying WA State Sales Tax on their orders.
For those who do not want to give credit card information online, please create your order in the shopping cart and choose "Phone Order" as your method of payment at time of check out, submit your order via the website and then call (360) 376-8008 to speak to a person.
All orders must be prepaid by credit card or PayPal (using any of their methods). Orders paid via PayPal e-checks will be held until PayPal advises your funds have been received. This can take 4-6 business days or longer, depending on your bank. We reserve the right to cancel orders shipped to unverified PayPal accounts or those shipped to a third party. On Credit Card transactions, if the Bill To and Ship To are not the same, at our discretion, we will request a Credit Card Authorization Form be submitted to us, along with a copy of the Bill To party's Credit Card and Drivers License for orders to be shipped to a third party. We do this to protect you and us from fraudulent transactions. If this information is not provided, your order will be cancelled from our system and order cancellation fees, as noted below, will be applied. Wire Transfer or other orders not paid for within 10 days will be canceled from our system.
Pricing
Lotioncrafter is a wholesale distributor of cosmetic raw materials and other products. Our pricing structure was created to cater to large and small businesses as well as the hobbiest, therefore we offer most ingredients in a variety of sizes. In order to receive the most competitive wholesale level pricing, purchase the largest size listed. If you are interested in receiving pricing on quantities greater than those listed on our website, please contact us at sales@lotioncrafter.com. Due to market fluctuations, Lotioncrafter prices may change at any time without notice.
Order Turnaround
Lotioncrafter is located on Orcas Island in the beautiful San Juan Islands of Washington State. Due to our unique island location, UPS departs our island via ferry service at 10:00AM (Summer schedule) on a daily basis and USPS (mail shipments) leave in the early afternoon. UPS picks up shipments at our facility every afternoon for the next day’s departure. Air shipments received after the daily UPS pickup will be taken to UPS the next morning to meet their daily truck, UPS Ground shipments will be tendered to the driver the next afternoon. Mail shipments are dropped at the post office at 2:00pm on a daily basis (excluding weekends). If your shipment is urgent, and you’re choosing an expedited service (UPS Next Day Air and the like), please note the cutoff times and contact our office for specific shipping assistance. During sales or pre-holiday seasons, when shipping volume is high, we will post a notice on the home page of the website indicating current shipping turnaround, in the event it exceeds our normal turnaround.
International Orders
We do ship internationally utilizing UPS and USPS International Mail. Due to recent fraudulent activity, we will no longer ship to anyone or any other address but the Bill To party. We will make an exception to this provided you complete a Credit Card Authorization Form which we will complete and email to you, and submit it along with a copy of your credit card and national ID for verification purposes. Please do not ask us to declare your merchandise as Used Goods, Gifts or Samples, or to under declare its value. We are required to include commercial invoices on all shipments and we do so without exception. We add a $7.00 handling charge to international orders to cover the additional documentation and time needed to complete these orders.
Lotioncrafter is located on Orcas Island in the beautiful San Juan Islands of Washington State. Due to our unique island location, UPS departs our island via ferry service at 10:00AM (Summer schedule) on a daily basis and USPS (mail shipments) leave in the early afternoon. UPS picks up shipments at our facility every afternoon for the next day’s departure. Air shipments received after the daily UPS pickup will be taken to UPS the next morning to meet their daily truck, UPS Ground shipments will be tendered to the driver the next afternoon. Mail shipments are dropped at the post office at 2:00pm on a daily basis (excluding weekends). If your shipment is urgent, and you’re choosing an expedited service (UPS Next Day Air and the like), please note the cutoff times and contact our office for specific shipping assistance. During sales or pre-holiday seasons, when shipping volume is high, we will post a notice on the home page of the website indicating current shipping turnaround, in the event it exceeds our normal turnaround.
International Orders
We do ship internationally utilizing UPS and USPS International Mail. Due to recent fraudulent activity, we will no longer ship to anyone or any other address but the Bill To party. We will make an exception to this provided you complete a Credit Card Authorization Form which we will complete and email to you, and submit it along with a copy of your credit card and national ID for verification purposes. Please do not ask us to declare your merchandise as Used Goods, Gifts or Samples, or to under declare its value. We are required to include commercial invoices on all shipments and we do so without exception. We add a $7.00 handling charge to international orders to cover the additional documentation and time needed to complete these orders.
International shipments must clear customs in their destination countries. International customers are responsible for any and all customs duties, taxes and brokerage fees that their package may incur. UPS charges for customs clearance are substantially higher than shipments sent via international mail. We are not able to determine the amount of these fees before shipping to you. Please contact UPS in your country for estimates prior to ordering as UPS will not deliver your order unless these fees are paid in full. Any order returned to us due to non-payment of brokerage and customs fees will be subject to our international cancellation fee, original shipping charge and the return shipping fees charged by the carrier. Please be sure of your country's import restrictions and requirements prior to ordering. Any order returned to us due to your country's import restrictions or regulations will be subject to our international order cancellation fee, original shipping charge and the return shipping fees charged by the carrier for reentry into the United States and return to us.
Our shopping cart is set up to calculate international shipping rates (and our international handling charge is already included). We check calculated charges against actual shipping charges. If the cart has underestimated shipping we will adjust the invoice and contact you prior to charging your card. Due to the high cost of international credit card refunds (for you and us), any refunds of excess calculated shipping charge due will be converted to Customer Rewards Points equivalent to the refund and added to your Customer Rewards Points total which can be used like cash on a future purchase.
If you are an international customer using a U.S. mail or freight forwarder for shipment of your orders overseas, Lotioncrafter’s liability for your order ends when your freight forwarder takes delivery of the package. We will not be responsible for leaks or damage in transit beyond the delivery point regardless of whether you have insured your package or not as our insurance only covers transportation from our warehouse to the delivery point specified on your order.
If you are an international customer using a U.S. mail or freight forwarder for shipment of your orders overseas, Lotioncrafter’s liability for your order ends when your freight forwarder takes delivery of the package. We will not be responsible for leaks or damage in transit beyond the delivery point regardless of whether you have insured your package or not as our insurance only covers transportation from our warehouse to the delivery point specified on your order.
Cancellations/Changes/Abandoned Shipments
Because we strive for a rapid turnaround of your order, you may cancel or change your order within 1 hour of when you place it (during normal business hours), unless the credit card has already processed or the order has shipped. Orders cancelled or changed after the payment has processed will incur a 10% processing cancellation fee. Domestic orders cancelled after shipping, but prior to delivery, will incur a 20% restocking fee, plus the cost of shipping and return. International orders cancelled (or abandoned at customs) after shipping will incur a 50% restocking fee, plus the cost of shipping and return as these orders can take up to 6 months to be returned to us and must be discarded on return.
Sales Tax
Sales tax will be charged for Washington State residents unless we have a valid WA State Reseller Permit on file. Please mail or fax it to us. Once your Reseller Permit is received, your account will be set up as "tax exempt" in our system and future orders will not be taxed. If we already have your WA State Reseller Permit on file, please log into your account. While anonymous check out is available, tax exempt WA State residents must log into their accounts to avoid paying WA State Sales Tax on their orders.
Shipping & Insurance
Lotioncrafter will ship orders inside the continental U.S. using UPS and USPS Priority Mail service. UPS Ground shipping takes 2 to 6 business days to deliver in the US, depending on your distance from our warehouse in the Pacific Northwest. This excludes the day of shipment, weekends and holidays. You can see the UPS Ground Transit Time Map here to determine how long your order will take to reach you. Priority Mail generally takes 2 to 3 days, excluding the day of shipment, Sundays and holidays. Our cart cannot calculate Priority Mail Flat Rate box charges, or determine if your order can fit in one. However, we can do so and will use this service where possible and adjust your Priority Mail shipping charges accordingly. The current charge for an insured Flat Rate Box is $11.70 for shipments valued up to $50 and $12.70 for those with a value up to $100.
We don't ship COD, nor do we ship UPS collect. We strive to keep your shipping charges as low as possible. Our shopping cart has been set up to accurately determine your shipping charges using real-time shipping rates provided by USPS and UPS. These systems are unable to determine and account for multiple boxes or certain surcharges, therefore your shipping charges may be higher than our online estimate if multiple boxes are required. You will be sent a modified invoice alerting you to these additional charges. On domestic shipments, excess shipping charges will be refunded, however due to the high cost of credit card processing, we do not process refunds for less than $2.00. Instead, we will credit your account with the equivalent amount in Customer Reward Points which can be redeemed like cash on future orders. This does not affect domestic PayPal refunds, which will be refunded in any amount.
If you supply us with an incorrect address/zip code, we will charge you the extra shipping charges that occur for correcting the address or intercepting the package; you agree to this additional charge to your credit card. UPS charges $11.00 for delivery intercepts/address corrections -- please make sure your address is correct!
Shipments to APO or FPO addresses will be sent USPS Priority Mail.
All domestic shipments sent via US Mail are insured at the same rates charged by the post office; however we have our own in-house policy for these and don't rely on the US Mail's insurance program. This ensures shipments via US Mail that are lost or damaged in transit are quickly replaced without the need to wait for the US Mail claims settlement. Just as with postal claims, claims for shipments lost in the US Mail system will not be initiated until 30 days after date of shipment to give the post office time to make delivery on packages that may be delayed in transit. We cannot process a claim for a shipment that is scanned as "Delivered" by the post office. Contact your post office and speak to your postal carrier as soon as you determine you haven't received your shipment.
Because we strive for a rapid turnaround of your order, you may cancel or change your order within 1 hour of when you place it (during normal business hours), unless the credit card has already processed or the order has shipped. Orders cancelled or changed after the payment has processed will incur a 10% processing cancellation fee. Domestic orders cancelled after shipping, but prior to delivery, will incur a 20% restocking fee, plus the cost of shipping and return. International orders cancelled (or abandoned at customs) after shipping will incur a 50% restocking fee, plus the cost of shipping and return as these orders can take up to 6 months to be returned to us and must be discarded on return.
Sales Tax
Sales tax will be charged for Washington State residents unless we have a valid WA State Reseller Permit on file. Please mail or fax it to us. Once your Reseller Permit is received, your account will be set up as "tax exempt" in our system and future orders will not be taxed. If we already have your WA State Reseller Permit on file, please log into your account. While anonymous check out is available, tax exempt WA State residents must log into their accounts to avoid paying WA State Sales Tax on their orders.
Shipping & Insurance
Lotioncrafter will ship orders inside the continental U.S. using UPS and USPS Priority Mail service. UPS Ground shipping takes 2 to 6 business days to deliver in the US, depending on your distance from our warehouse in the Pacific Northwest. This excludes the day of shipment, weekends and holidays. You can see the UPS Ground Transit Time Map here to determine how long your order will take to reach you. Priority Mail generally takes 2 to 3 days, excluding the day of shipment, Sundays and holidays. Our cart cannot calculate Priority Mail Flat Rate box charges, or determine if your order can fit in one. However, we can do so and will use this service where possible and adjust your Priority Mail shipping charges accordingly. The current charge for an insured Flat Rate Box is $11.70 for shipments valued up to $50 and $12.70 for those with a value up to $100.
We don't ship COD, nor do we ship UPS collect. We strive to keep your shipping charges as low as possible. Our shopping cart has been set up to accurately determine your shipping charges using real-time shipping rates provided by USPS and UPS. These systems are unable to determine and account for multiple boxes or certain surcharges, therefore your shipping charges may be higher than our online estimate if multiple boxes are required. You will be sent a modified invoice alerting you to these additional charges. On domestic shipments, excess shipping charges will be refunded, however due to the high cost of credit card processing, we do not process refunds for less than $2.00. Instead, we will credit your account with the equivalent amount in Customer Reward Points which can be redeemed like cash on future orders. This does not affect domestic PayPal refunds, which will be refunded in any amount.
If you supply us with an incorrect address/zip code, we will charge you the extra shipping charges that occur for correcting the address or intercepting the package; you agree to this additional charge to your credit card. UPS charges $11.00 for delivery intercepts/address corrections -- please make sure your address is correct!
Shipments to APO or FPO addresses will be sent USPS Priority Mail.
All domestic shipments sent via US Mail are insured at the same rates charged by the post office; however we have our own in-house policy for these and don't rely on the US Mail's insurance program. This ensures shipments via US Mail that are lost or damaged in transit are quickly replaced without the need to wait for the US Mail claims settlement. Just as with postal claims, claims for shipments lost in the US Mail system will not be initiated until 30 days after date of shipment to give the post office time to make delivery on packages that may be delayed in transit. We cannot process a claim for a shipment that is scanned as "Delivered" by the post office. Contact your post office and speak to your postal carrier as soon as you determine you haven't received your shipment.
Shipments sent via International Mail are insured through the US Post Office or our private carrier and claims for loss or damage on these are processed by us through them and can take up to 3 months to complete (we're prompt in handling the details, but the international postal system is not!).
Please note, international mail shipments are insured for the contents only and not for the cost of postage. If your shipment is lost or damaged, you will be required to pay the postage on its replacement prior to reshipment.
Returns
Raw material products may not be returned because once shipped we can no longer guarantee the purity of the products for our customers. Defective or damaged merchandise will be replaced by Lotioncrafter or the manufacturer, depending on the warranty. Durable goods that are not opened and are in saleable condition may be returned. A 20% restocking fee will be charged on domestic orders and a 50% restocking fee on international orders will be charged on all returned items. Original and return shipping charges are not refundable. If your order is unclaimed or undeliverable to you and is returned to us by the carrier, original and return shipping charges and the designated domestic or international restocking fee will be deducted from your refund.
Returns
Raw material products may not be returned because once shipped we can no longer guarantee the purity of the products for our customers. Defective or damaged merchandise will be replaced by Lotioncrafter or the manufacturer, depending on the warranty. Durable goods that are not opened and are in saleable condition may be returned. A 20% restocking fee will be charged on domestic orders and a 50% restocking fee on international orders will be charged on all returned items. Original and return shipping charges are not refundable. If your order is unclaimed or undeliverable to you and is returned to us by the carrier, original and return shipping charges and the designated domestic or international restocking fee will be deducted from your refund.
Email us for a return authorization number. We will not be responsible for items returned without authorization and items returned without authorization will be refused. We will not be responsible for returned items lost in transit. Authorization numbers should be posted on the outside of the package, near the return address. Please request return authorization numbers within 3 days of delivery and return it to us within 7 business days. After that time the product will no longer be accepted and sale is considered final.
In the event we make an error, we will gladly authorize the return of incorrect or defective merchandise and pay for the return shipping costs. Should we omit an item in your order, we will ship it to you on notification of the shortage provided you contact us within 7 days of delivery. You agree to carefully inspect all ingredients and products upon arrival and report any problems or need for replacement within 7 days of receiving the goods.
Damage Claims
Please inspect all packages at time of delivery and, if damaged, note on the UPS driver's delivery receipt when you sign for it , contact UPS by phone (1-800-PICKUPS) to report it directly to them, and then contact us so we may process your claim. UPS will send someone to inspect the package. If you notice any damaged items upon unpacking your order, leave the box and contents as is, save all of the packing material and contact UPS to arrange an inspection of your package, and contact us so we may process your claim. In the unlikely event of a container leaking, leaked contents will be replaced or a credit issued at our discretion. All damaged, defective or missing item claims must be reported to Lotioncrafter within 7 days of acceptance of package. After that time, the customer accepts responsibility and will not hold Lotioncrafter liable.
Disclaimer
We do our best to offer you only the highest quality ingredients available. We cannot guarantee that any ingredient will be consistent in appearance, color or typical odor from one batch to another, as this may be within the manufacturer's tolerance for a particular product.
Damage Claims
Please inspect all packages at time of delivery and, if damaged, note on the UPS driver's delivery receipt when you sign for it , contact UPS by phone (1-800-PICKUPS) to report it directly to them, and then contact us so we may process your claim. UPS will send someone to inspect the package. If you notice any damaged items upon unpacking your order, leave the box and contents as is, save all of the packing material and contact UPS to arrange an inspection of your package, and contact us so we may process your claim. In the unlikely event of a container leaking, leaked contents will be replaced or a credit issued at our discretion. All damaged, defective or missing item claims must be reported to Lotioncrafter within 7 days of acceptance of package. After that time, the customer accepts responsibility and will not hold Lotioncrafter liable.
Disclaimer
We do our best to offer you only the highest quality ingredients available. We cannot guarantee that any ingredient will be consistent in appearance, color or typical odor from one batch to another, as this may be within the manufacturer's tolerance for a particular product.
Although Lotioncrafter tries to be as accurate as possible when describing ingredients and supplies, we cannot guarantee the accuracy or completeness of the information that is provided via our website, telephone conversations or email correspondence. It is up to the customer to adequately research the appropriate use and safety information for each item, including any governmental regulations in place for proper usage, labeling and sale.
If you require a Certificate of Analysis for one of our cosmetic raw materials, please request it when you place your order and it will be emailed to you. Due to the volume of orders we receive, Certificates of Analysis will not be provided for quantities less than 1 kilo of any ingredient.
The contents of our website have not been evaluated by the FDA. Information contained herein is not intended to diagnose, treat, cure or prevent any disease.
By purchasing and using ingredients and products sold by Lotioncrafter, you agree that you are knowledgeable about the safe, appropriate use and storage of these ingredients and products. You agree that you will not hold Lotioncrafter LLC liable for any problems that arise from your storage and use of the ingredients or products. You will assume all product liability for the final products and creations you make using ingredients purchased through Lotioncrafter LLC.
In the event of loss or damage, Lotioncrafter will only be liable for the actual cost and or replacement of the merchandise.
We reserve the right to refuse service to anyone.
In the event of loss or damage, Lotioncrafter will only be liable for the actual cost and or replacement of the merchandise.
We reserve the right to refuse service to anyone.
Privacy
We promise that none of your personal information will be shared in any way with anyone.
We promise that none of your personal information will be shared in any way with anyone.
