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News
11-20-2017
Lotioncrafter's office and warehouse will be closed on Thursday and Friday, November 23rd and 24th for the Thanksgiving holiday. During that time email and telephone calls will not be returned (we will respond as quickly as possible next week, after shipping deadlines have been met on Monday afternoon). Our shopping cart will remain active and we will continue to process orders. UPS and Mail shipping will resume on Monday morning, November 27th. DUE TO THE CLOSURE, IF YOU CALL OR WRITE TO ALTER ORDERS ONCE THEY ARE PLACED, DUE TO THE VOLUME OF ORDERS WE WILL BE PROCESSING MONDAY, WE CANNOT GUARANTEE WE WILL SEE YOUR EMAIL OR HEAR YOUR MESSAGE BEFORE SHIPPING. IF WE ARE ABLE TO DO SO, YOUR ORDER WILL BE PULLED FROM THE QUEUE, ADJUSTED AND SHIPPED AFTER OTHER ORDERS WHICH COULD DELAY SHIPPING BY A DAY. Thank you for your understanding.

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Our Customers Say...
I can't believe I didn't find you guys earlier. I have been making skin care for almost 20 years. It has almost been a challenge as a small manufacturer to buy small quantities of high quality skin care ingredients, and yet here you were just across Puget Sound.
George Tindalls

You guys are simply awesome! You should be so prideful in your business because the superior service you all provide keeps many of us DIYers, business owners and hobbyist so happy. Thank you.
Dee

Jenny is a very helpful technical person. I was only looking for something simple such as sodium hydroxide and shampoo thickener. And Jenny went all the extra miles explaining over the phone for these two ingredients. She is a very, very helpful and knowledgeable person. Thank you Jenny!!!
Edmund, (Excel Creation Inc.)

Wow, I can't say enough about my experiences with this company.
I have been happy with everything I've ordered and their pricing is very competitive but it is the customer service that sets Lotioncrafter apart from other companies.
Orders are processed and shipped quicker than any other company I've ordered from & each time I've received a refund for lower shipping costs before I even noticed!
Any questions I've had were answered right away & even received a phone call to explain things more personally.
Thank you so much for the great work!
Lisa

I would like to rave about the coustomer service. Quick run down: I bought LGPlus from somehwhere else I won't say I called that supplier and tried to find out if what I made was safe because for some reason started using it pass the usage rate. (Don't ask why I don't know?? Lol) notice I didnt want to know anything other than was it safe. Anyhow they couldnt help me at all...bummer So I called LC I was direct to Jenny at this point I'm bummed and ready to toss my creations. Not only did Jenny help me save my product she gave me a few option as to how to handle the situation definitely golden nuggets to hold on to. I recommend LC not only for their quality inventory (yes I've ordered and received) but also the customer service is awesome. Thank you again for your awesomeness!!
Shawnte

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