Lotioncrafter's office and warehouse will be closed on Monday, September 5th for observance of Labor Day. During that time email and telephone calls will not be returned (we will respond as quickly as possible when we reopen, after shipping deadlines have been met on Tuesday). Our shopping cart will remain active and we will continue to process orders in the order received. UPS and Mail shipping will resume on Tuesday, September 6th.
I recently placed an order and part of my order went to the wrong place. I received several personal phone calls along the way from Jen, the mistake was explained, another shipment was sent out right away, and received it within a matter of days. I love the shipping cost adjustments that are normally made with my orders. I love the quality of the products, the packaging, and the new website. Thank you, Jen.
Jenny thank you for being so prompt with shipping and so helpful with my questions. I still can not believe how fast my package arrived!
I purchase a 5LBS bucket of Shea Nilotica from Lotion Crafter (my first time ever purchasing off this site). The creamy, buttery, light yellow color of it is amazing!!!! It is super soft, light scented, and looks like vanilla ice cream. I am VERY happy with my purchase,and will certainly purchase again. I use by itself on my skin and mix in my whipped body butters. It isn't grainy at all. 5 STARS!!
Amazing! I ordered my items a week ago and got the items delivered to the UK on time. I wish your website stock a wide range of facial peels. I am a customer for life because you make shopping online so easy. Keep up the good work. I love your ultra fine L-ascorbic acid and use it every day in my creams.
Just wanted to say "Thank You" your customer service ROCKS IT!. I ordered a few things, and they were delivered two days later they shipped the day I placed my order. Then today I get a notification that you gave me a credit for postage. WOW, really? That never happens. Thank you for such integrity and excellent customer service.