FAQ

Here you will find answers to Frequently Asked Questions (FAQs).  If you don't see the answer to your question, please see our Policies page which contains a lot of information not covered here.

Where are you located?

We are located on Orcas Island in the beautiful San Juan Islands of Washington State.

I don't have a business, can I still purchase from Lotioncrafter?

Yes, you can. While we are a wholesale supplier of our products, you do not need a business or a business license to purchase from Lotioncrafter.  Washington State customers who do not have a Resale Certificate on file with Lotioncrafter will be charged Washington State Sales Tax.

Do you ship in Priority Mail Flat Rate Boxes?

Yes, we do. However, our cart cannot estimate domestic Priority Mail Flat Rate Box charges, or determine whether an order will fit in one.  If you choose Priority Mail service, we will always endeavor to ship your order using a Flat Rate box, if appropriate, and adjust the shipping charges accordingly.

How long will my order take to reach me?

We ship via UPS and US Mail. UPS Ground shipping takes 2 to 6 business days to deliver in the US, depending on your distance from our warehouse in the Pacific Northwest. This excludes the day of shipment, weekends and holidays. View the UPS Ground Transit Time Map to determine how long your order will take to reach you. Priority Mail generally takes 2 to 3 days, excluding the day of shipment, Sundays and holidays. Please read our Policies page for more information on order processing and shipping.

Do you ship internationally?  How much does it cost to ship a package to me?

Yes, we do.  All you need to do is create an account on the website and be logged into it.  Then simply add your items to the cart.  The cart will automatically calculate the shipping options to your location.  Please be sure to read our Policies for detailed information regarding international shipping.

How can I get a discount coupon?

While we occassionally make discount coupons available for special events, we focus on ongoing discounts for our regular customers through our Customer Rewards Points program.  Please read all about it and how you can participate here.

How do I use my Customer Rewards Points?

You must have an account on our system and be logged into it when you make your purchase.  Then, at checkout, simply select the option to Pay with Points first.  Please see the Customer Rewards Points Program page for full details.