FAQ

Here you will find answers to Frequently Asked Questions (FAQs).  If you don't see the answer to your question, please see our Policies page which contains a lot of information not covered here.

Where are you located?

We are located on Orcas Island in the beautiful San Juan Islands of Washington State.

I don't have a business, can I still purchase from Lotioncrafter?

Yes, you can. While we are a wholesale supplier of our products, you do not need a business or a business license to purchase from Lotioncrafter.  Washington State customers who do not have a Resale Certificate on file with Lotioncrafter will be charged Washington State Sales Tax.

Do you ship in Priority Mail Flat Rate Boxes?

Yes, we do. However, our cart cannot estimate domestic Priority Mail Flat Rate Box charges, or determine whether an order will fit in one.  If you choose Priority Mail service, we will always endeavor to ship your order using a Flat Rate box, if appropriate, and adjust and refund the shipping charges accordingly.

How long will my order take to reach me?

We ship via UPS and US Mail. UPS Ground shipping takes 2 to 6 business days to deliver in the US, depending on your distance from our warehouse in the Pacific Northwest. This excludes the day of shipment, weekends and holidays. View the UPS Ground Transit Time Map to determine how long your order will take to reach you. Priority Mail generally takes 2 to 3 days, excluding the day of shipment, Sundays and holidays. Please read our Policies page for more information on order processing and shipping.

Do you ship internationally?  How much does it cost to ship a package to me?

Yes, we do.  All you need to do is create an account on the website and be logged into it.  Then simply add your items to the cart.  The cart will automatically calculate the shipping options to your location.  Please be sure to read our Policies for detailed information regarding international shipping.

International shipments must clear customs in their destination countries.  International customers are responsible for any and all customs duties, taxes and brokerage fees that their package may incur.  UPS charges for customs clearance are substantially higher than shipments sent via international mail. We are not able to determine the amount of these fees before shipping to you. Please contact UPS in your country for estimates prior to ordering as UPS will not deliver your order unless these fees are paid in full.  

Please be sure of your country's import restrictions and requirements prior to ordering. Any order returned to us due to your country's import restrictions or regulations will be subject to our international order cancellation fee, original shipping charge and the return shipping fees charged by the carrier for reentry into the United States and return to us.

Why do some First Class Mail shipments cost over $500 to ship?

We do not ship orders with a value over $100 internationally and $150 domestically via First Class Mail.  In order to discourage you from selecting this option, we add a $500 surcharge to those shipping options if your order exceeds the dollar values we've set for those shipping methods.  Please choose another shipping option.

How can I get a discount coupon?

While we occassionally make discount coupons available for special events, we focus on ongoing discounts for our regular customers through our Customer Rewards Points program.  Please read all about it and how you can participate here.

How do I use my Customer Rewards Points?

You must have an account on our system and be logged into it when you make your purchase.  Then, at checkout, simply select the option to Pay with Points first.  Please see the Customer Rewards Points Program page for full details.