You Are Here:  Home - Customer Reward Points

Customer Reward Points

The Lotioncrafter Customer Rewards Points Program is our way of saying "Thank You" to you, our valued customers. By becoming a registered user on Lotioncrafter's website, you are automatically enrolled in this money saving program. Members earn points on every purchase that can be redeemed for discounts on future orders. Best of all, earning points is easy.

Earn 1 point for every dollar you spend on products in our store!

You can redeem your points at a rate of 20 points equal to one dollar. So if you spend $100 on merchandise in our store, you will get 100 points equal to $5 off your next order!  This equates to a savings of 5% on each order which can be applied as a discount on a future order.

Frequently Asked Questions

How do I view my accumulated points? 

  • Log into your account
  • Your available points total will be displayed.

Do I have to create an account to collect points? 

  • Yes. We know many people have concerns about sharing information with online companies and understand your desire to keep personal information just that, personal. However, our system can only track, assign, and apply points for users who are registered. Rest assured, however, that we do not sell, rent or distribute customer information to any third party.
  • You also need to log into your account to be able to earn or spend your points.

I returned an item. Will points be deducted from my account? 

Yes. The points earned from the purchase of an item are deducted if the product is returned.

How do I redeem points I've earned? 

  • Log into your account.
  • Add items to your cart.
  • Upon checkout, select "Points" as your payment method.
  • Enter the amount of points you want to apply to this order.
  • Click "Submit Order".
  • If you don't have enough points to pay for the entire order, the cart will prompt you for another payment method.
  • Points can not be used to pay shipping or sales tax.
  • Note that in our store, if you cannot collect points for that product, then you also cannot pay for that product with points.

Can I apply points to past orders or an order that's already been submitted?

Points cannot be applied to previous orders or to orders that have already been submitted.  You must select "Pay with Points" as your method of payment first, then process your credit card or PayPal payment.

How do I know how many points I have earned per order?

You will see the total number of points earned on your order receipt.  You can also see this information in your 'orders history' area:

  • Log into your account.
  • Click on "Orders History"
  • Select which order you want to look up.
  • Look at the Subtotal or Discounted Subtotal for that order. 
  • You earn 1 point for every dollar displayed in the Subtotal or Discounted Subtotal

This sounds great!  But what's the "fine print"?

  • Points may only be earned or applied for orders originating from the Lotioncrafter website.
  • Points are awarded based on the subtotal or Discounted Subtotal of an order and are not awarded for freight or sales tax in connection with purchases.
  • Points cannot be used to pay freight or sales tax on a future order.
  • Customer Rewards points have no cash value.
  • Gift Certificates may not be paid for with Customer Reward Points and points may not be redeemed for cash.
  • Customers may choose to apply point discounts to orders during the checkout process. We are unable to apply point discounts to orders after they are submitted.
  • Lotioncrafter reserves the right, at their sole discretion, to terminate the Customer Rewards Program, or add program rules, regulations, terms and conditions, including, but not limited to, imposing time limits and changes in point values, rewards and reward levels without prior notice.
  • Points awarded to one Account holder may not be transferred or used to benefit another customer or party.
  • Points earned on one order cannot be used as a discount on another order placed within 48 hours of the original order. So, points you earn on an order placed today will not be available to use on your next order until 48 hours have passed, nor will those orders be combined.  This is an automated process.  
  • Any evidence of fraud or attempted fraud by or on behalf of a customer shall void all points earned by that customer.
  • Points earned on an order will automatically expire 18 months from the date of the order.

News
02-11-2016
Monday, February 15th is President's Day, a federal holiday, and our office will be closed for a staff holiday. Voice and email messages will not be answered through the 3 day weekend. We will resume operations (office and shipping) on Tuesday, February 16th.

Previous news

Sign-up for our newsletter

Our Customers Say...
I just started buying from LotionCrafter's, I am so elated that I found them. They have excellent quality products at very reasonable costs and able to buy in small quantities if needed without a minimum. Most of all is the wealth of information that they have with each product. I have been looking for a supplier like this for years. Glad to have found you.

Kathleen
Kathleen, (Green Woman Herbs)

Love the customer service fast shipping. And the prices are amazing. It's great to be able to customize your own product and have a true understanding of the ingredients.
latoyia

I just love Lotioncrafter ...they ALWAYS ship your order out immediately without an extra charge like some companies & I once ordered the wrong item & noticed within couple hours they corrected my mistake right away and most other suppliers will not do that. Honestly my favorite supplier. I only go elsewhere if it's something they don't carry (micas,oxides ect..) several times over the past year and half I've been ordering & they are super reliable
Thank you
Tracey
Tracey

Out of all online services that I have used before "Lotioncrafters" is the fastest!! I put my order in and an hour later my stuff was ready for shipment. So impressive :-) For me and my DIY lotions and potions I'll only use Lotioncrafters. I'm very happy with the products I received.
Tatjana Hatten

I love your products, great customer service. I have ordered multiple time and always been happy.
Gisela DiCarlo, (The Beauty Group)

View All Testimonials
Write Your Own Testimonial



Copyright © 2002-2016 Lotioncrafter® LLC. All Rights Reserved. 48 Hope Lane, Eastsound, WA 98245 Tel: 360-376-8008 Fax: 360-376-1409


HACKER SAFE certified sites prevent over 99.9% of hacker crime.