Lotioncrafter's office and warehouse will be closed on Thursday and Friday, November 25th and 26th for the Thanksgiving holiday. During that time email and telephone calls will not be returned (we will respond as quickly as possible next week, after shipping deadlines have been met on Monday afternoon). Our shopping cart will remain active and we will continue to process orders. UPS and Mail shipping will resume on Monday morning, November 29th.
DUE TO THE CLOSURE, IF YOU CALL OR WRITE TO ALTER ORDERS ONCE THEY ARE PLACED, DUE TO THE VOLUME OF ORDERS WE WILL BE PROCESSING MONDAY, WE CANNOT GUARANTEE WE WILL SEE YOUR EMAIL OR HEAR YOUR MESSAGE BEFORE SHIPPING. IF WE ARE ABLE TO DO SO, YOUR ORDER WILL BE PULLED FROM THE QUEUE, ADJUSTED AND SHIPPED AFTER OTHER ORDERS WHICH COULD DELAY SHIPPING BY A DAY.
Thank you for your understanding.
I am new at making lotion and Jen has been so helpful and courteous with all my questions and the shipping time was incredibly fast! Thank you for all you do...your customer service is fantastic!
I placed my first order a couple of days ago. It arrived today. Everything is professionally labeled and packaged. Thank you! I will be back. Nancy
Jen, I have been wanting to say thank you in a very special way for a long time. I have been trying to switch as much of my business over to your shop as possible. Everyone talks about your fabulous customer service. But what I am most impressed about it how smart you are and the wide variety or products you have available for the small business, The quality of research you have posted on your site is not available anywhere else. Whenever I have a very difficult formulating problem to solve I come to your site. None of my other suppliers (many of whom I spend 100's of dollar a month with) can answer even simple questions. You have gotten back to me within minutes with very educated answers and suggestions. I feel like you have given me tools, resources, and base ingredients to really blossom. I am so grateful.
Thank you for your patience Jenny !
The products were in order and beautifully packed . The Rosehip oil turned out to be the bonus ingredient ...beautiful, aromatic and so , so light ! Thank you for your excellent products and for making it so easy for a newbie like me.
As a maker of high quality oils and incenses, sachets and other scented goodies, I cannot speak highly enough of how satisfied I am to be able to come here, find exactly what I need, put in my order and its in my mailbox so swiftly I wonder if you are sleeping on cots waiting for us to hit that order button. (just kidding). It *is* nice to know when I am running low on a product, I can place my order and know I have no worries; my goods will arrive swiftly, and undamaged and exactly what I ordered; every time. I am so glad I found your site; you have a customer for as long as I can continue to make all the goodies I make. Thank you so much!