Lotioncrafter's office and warehouse will be closed on Thursday and Friday, November 25th and 26th for the Thanksgiving holiday. During that time email and telephone calls will not be returned (we will respond as quickly as possible next week, after shipping deadlines have been met on Monday afternoon). Our shopping cart will remain active and we will continue to process orders. UPS and Mail shipping will resume on Monday morning, November 29th.
DUE TO THE CLOSURE, IF YOU CALL OR WRITE TO ALTER ORDERS ONCE THEY ARE PLACED, DUE TO THE VOLUME OF ORDERS WE WILL BE PROCESSING MONDAY, WE CANNOT GUARANTEE WE WILL SEE YOUR EMAIL OR HEAR YOUR MESSAGE BEFORE SHIPPING. IF WE ARE ABLE TO DO SO, YOUR ORDER WILL BE PULLED FROM THE QUEUE, ADJUSTED AND SHIPPED AFTER OTHER ORDERS WHICH COULD DELAY SHIPPING BY A DAY.
Thank you for your understanding.
I just wanted to say thank you to Jen for the fantastic customer service, and for saving me $$$ on my shipping. My order was placed May 6 and it arrived at my door this morning May 12 !!! Thank you so much
First time ordered on 10th October, 2011 and am just loving the information sent on tracking my order from USA to Australia.. well done
Colleen Hagarty, (Jordella)
I've placed two orders so far and am really impressed. You carry the high end products I am looking for at the best prices and your shipping is super fast. I'm definitely a loyal customer! Thanks!
We received our order today. Thank you also for answering our questions quickly.
Loves from Turkey.
Wow, I can't say enough about my experiences with this company.
I have been happy with everything I've ordered and their pricing is very competitive but it is the customer service that sets Lotioncrafter apart from other companies.
Orders are processed and shipped quicker than any other company I've ordered from & each time I've received a refund for lower shipping costs before I even noticed!
Any questions I've had were answered right away & even received a phone call to explain things more personally.
Thank you so much for the great work!