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About Us

Experience and innovation – two words that are perfectly suited to Lotioncrafter.

 
Lotioncrafter LLC was founded by Jennifer (Jenny) Welch in 2002, a natural successor to Caprabella, the popular brand of goat milk soaps, lotions and sundries she started in 1996.
 
Rediscovering a love of chemistry that had been set aside in the pursuits of other business interests, Jenny’s epiphany came when she realized that the right combination of her experience and her interest in cosmetic formulations was embodied in the new company, Lotioncrafter. Proving to be the most suitable platform for launching the new products her formulations produced, Lotioncrafter gave her exposure to the wide and growing audience of small-business cosmetic crafting. The rest, as they say, is history – Lotioncrafter quickly grew to become a watchword for innovative yet affordable cosmetic ingredients ideally suited to the focused markets our clients support.
 
Her initial business career in the highly competitive distribution markets of Chicago and New York established the foundation of Jenny’s belief that effective communication and a consistently high level of customer service are the natural companions of quality products and fair pricing.  Close attention to customer needs, a strong commitment to provide the finest ingredients suited to a wide range of product formulations, and careful tracking of each shipment allows us to provide constant updates for each order. We tailor each shipment to the needs of each customer, make every effort to ship the same day each order is placed, and track all shipments to delivery.
 
Jennifer’s experience in international trade gives her strong insights into the value of intensive customer service and cost effective shipment pricing, while the innovative formulations that lead to our constantly-renewed product offerings arise from her relentless search for improvement. Well-grounded in product formulations, Jennifer’s natural curiosity leads her to investigate new and exciting ingredients perfectly suited to our growing customer base from the hobbyist, to small businesses and large enterprises.  Stringent product testing and a high level of quality control insure our customer orders contain only the finest materials.
 
Operating from our facility on a small island in the far northwest corner of Washington State, Lotioncrafter provides high quality materials that have been rigorously tested in professional laboratory environments at affordable prices designed to support the needs of the personal care industry.

 


News
08-24-2018
So that our staff may enjoy the Labor Day Holiday, Lotioncrafter's offices will be closed on Monday, September 3rd. We will reopen on Tuesday, September 4th. During this time, we will not be returning phone calls or email messages. Shipping will resume on Tuesday, September 4th. Orders, emails and phone calls will be handled in the order received, as best we are able. Please expect some delays as we work through the holiday backlog! We also cannot guarantee changes to orders will be seen before orders have shipped, those that we do catch, will be held back to adjust, which will mean a shipping delay. We appreciate your understanding. Have a safe and happy Labor Day!

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Our Customers Say...
Thank you, thank you, thank you!
So fast and brilliant service!
Amazing!
I'm your fan!
Ksenia

i am so happy to have found this site...i am into healthy hair care, and couldnt afford other sites products. i ordered the shea nilotica, and i am impressed. it was so smooth and creamy, not gritty like other shea butters i've used...wonderful site, and great prices...im recommending this site to all my friends...u have gotten yourself a lifetime customer...
sabrina j

I'm exploring making lotions, creams, & balms to add to my line of CP soaps. Lotioncrafter is the best! Nice selection of ingredients and tools, very good prices, smaller quantities available for my test batches, excellent service. And love the customer reward points too!
Eileen

I just received my first order & am very impressed! The packaging is amazing, products look fantastic and the shipping was very fast! What great customer service! I will order again; Thank you!
Kate

I've used Lotioncrafter on a number of occasions, and always found the products to be top quality and good value for money. Jen has always provided great support and helped me to straighten out problems with credit cards and delivery (I live outside the USA). I would recommend Lotioncrafter wholeheartedly to anyone seeking top quality cosmetic ingredients at affordable (and very competitive) prices. Thanks again Jen!
Greg Oxnard, (Oxnards)

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