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About Us

Experience and innovation – two words that are perfectly suited to Lotioncrafter.

 
Lotioncrafter LLC was founded by Jennifer (Jenny) Welch in 2002, a natural successor to Caprabella, the popular brand of goat milk soaps, lotions and sundries she started in 1996.
 
Rediscovering a love of chemistry that had been set aside in the pursuits of other business interests, Jenny’s epiphany came when she realized that the right combination of her experience and her interest in cosmetic formulations was embodied in the new company, Lotioncrafter. Proving to be the most suitable platform for launching the new products her formulations produced, Lotioncrafter gave her exposure to the wide and growing audience of small-business cosmetic crafting. The rest, as they say, is history – Lotioncrafter quickly grew to become a watchword for innovative yet affordable cosmetic ingredients ideally suited to the focused markets our clients support.
 
Her initial business career in the highly competitive distribution markets of Chicago and New York established the foundation of Jenny’s belief that effective communication and a consistently high level of customer service are the natural companions of quality products and fair pricing.  Close attention to customer needs, a strong commitment to provide the finest ingredients suited to a wide range of product formulations, and careful tracking of each shipment allows us to provide constant updates for each order. We tailor each shipment to the needs of each customer, make every effort to ship the same day each order is placed, and track all shipments to delivery.
 
Jennifer’s experience in international trade gives her strong insights into the value of intensive customer service and cost effective shipment pricing, while the innovative formulations that lead to our constantly-renewed product offerings arise from her relentless search for improvement. Well-grounded in product formulations, Jennifer’s natural curiosity leads her to investigate new and exciting ingredients perfectly suited to our growing customer base from the hobbyist, to small businesses and large enterprises.  Stringent product testing and a high level of quality control insure our customer orders contain only the finest materials.
 
Operating from our facility on a small island in the far northwest corner of Washington State, Lotioncrafter provides high quality materials that have been rigorously tested in professional laboratory environments at affordable prices designed to support the needs of the personal care industry.

 


News
04-03-2015
Friday, April 3, 2015, severe weather in Louisville, KY caused a significant disruption to operations at Worldport®, UPS's main hub in the United States. As a result, some shipments may experience unavoidable delays.

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Our Customers Say...
I tried the ButterEZ in my body butter formula. WOW, what a difference it made. I will be purchasing this product again. I love your products, supplies, and your quality service. Thanks so much!!!
Shan, (Shan's Sweet Smells)

Ordered the argan oil several months ago. This product is amazing!..and I'm ordering more. I have below the shoulder relaxed hair thats fairly healthy so I didn't think I would see such a dramatic result. My hair texture is now more silky and stronger! Ordering is fast and easy, customer service is great!!! Can't thank you enough!
Linda Marie

I have never been so moved to show appreciation as i am right now. i can't believe my order was so speedy; and with just the standard shipping too! i received it within 5d on the dot to Canada using USPS.

And if the service wasn't enough i must say i am completely in love with everything i ordered. I couldn't imagine the Shea Nilotica being much different from the standard shea you can get everywhere else but it's like night and day! i can't even look at my remaining shea anymore because it pales in comparison. the Shea Nilotica is so silky, never gets clumpy or grainy and goes on so smooth it felt like a spa treatment. My other favourite is the SheaAloe which at first seemed like a miss; i was expecting a thicker, more creamy feel but it's quite thin. What surprises me about it though is that even though it does not go on thick, it is incredibly incredibly moisturizing and is very readily absorbed into my thick african hair.

i'll be ordering more of the Shea Nilotica (the 5gallon bucket this time) and likely some product continers as well. Thank you once again for being awesome.
Nzeee

Hands down the best tube company I have found. SO grateful for your fast shipping and fantastic customer service. All of my orders have shipped same day, and that is VERY very exciting and very much appreciated. You guys work hard and it shows!
rachel, (Orange Thyme)

I just wanted to say how impressed I am with your cocoa butter. It's less expensive than my other suppliers (when they can get it at all), and I love the way it's so convenient to measure out- no more cutting and getting it all over the place! I will certainly order from you from now on. Thank you!
Amy, (Garden Goddess Bodycare)

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