You Are Here:  Home - About Us

About Us

Experience and innovation – two words that are perfectly suited to Lotioncrafter.

 
Lotioncrafter LLC was founded by Jennifer (Jenny) Welch in 2002, a natural successor to Caprabella, the popular brand of goat milk soaps, lotions and sundries she started in 1996.
 
Rediscovering a love of chemistry that had been set aside in the pursuits of other business interests, Jenny’s epiphany came when she realized that the right combination of her experience and her interest in cosmetic formulations was embodied in the new company, Lotioncrafter. Proving to be the most suitable platform for launching the new products her formulations produced, Lotioncrafter gave her exposure to the wide and growing audience of small-business cosmetic crafting. The rest, as they say, is history – Lotioncrafter quickly grew to become a watchword for innovative yet affordable cosmetic ingredients ideally suited to the focused markets our clients support.
 
Her initial business career in the highly competitive distribution markets of Chicago and New York established the foundation of Jenny’s belief that effective communication and a consistently high level of customer service are the natural companions of quality products and fair pricing.  Close attention to customer needs, a strong commitment to provide the finest ingredients suited to a wide range of product formulations, and careful tracking of each shipment allows us to provide constant updates for each order. We tailor each shipment to the needs of each customer, make every effort to ship the same day each order is placed, and track all shipments to delivery.
 
Jennifer’s experience in international trade gives her strong insights into the value of intensive customer service and cost effective shipment pricing, while the innovative formulations that lead to our constantly-renewed product offerings arise from her relentless search for improvement. Well-grounded in product formulations, Jennifer’s natural curiosity leads her to investigate new and exciting ingredients perfectly suited to our growing customer base from the hobbyist, to small businesses and large enterprises.  Stringent product testing and a high level of quality control insure our customer orders contain only the finest materials.
 
Operating from our facility on a small island in the far northwest corner of Washington State, Lotioncrafter provides high quality materials that have been rigorously tested in professional laboratory environments at affordable prices designed to support the needs of the personal care industry.

 


News
09-19-2014
We experienced a crash of our User Table in the cart last night which prevented users from signing into their accounts. This has now been repaired.

Previous news

Sign-up for our newsletter

Our Customers Say...
The new look of your web site is a plus to the already fantastic products, prices, and customer service. Your expertise, service and integrity keep me a a loyal customer. Thank you Jen!
Melanie, (Herbal Natures)

This is by far the most comprehensive and technologically advanced site I have visited. I am very impressed by your product availability and ease of using your website. Can't wait to receive my first order and look forward to working with you in the future.
Janet Fikany, (JanetLand Delectables)

Excellent service, excellent pricing. Placed an order for 21 items and its on the doorstep in Australia in 5 business days. I do custom formulations and by buying on the Lotioncrafter website i saved a lot of time and money.

Peter
linktech
Peter, (Link Technologies)

The Shea Nilotica is awesome! Thanks for the sample... that sold me. You have been so helpful and I get so much great information from your site. Your formulary has prompted me to try a few new things. Love it! I'm a new customer but have already referred several people to you. Don't change a thing! I'm counting on you! lol
Karin Vinci, (Balance of Nature Bath & Body)

Many thanks once again...received my second order and the Shea Nilotica was superb !!! Like beautiful , light , whipped butter...and the thank you gift enclosed with my order was really appreciated...you make me feel special , Jenny !
Preiti

View All Testimonials
Write Your Own Testimonial



Copyright © 2002-2014 Lotioncrafter® LLC. All Rights Reserved. 48 Hope Lane, Eastsound, WA 98245 Tel: 360-376-8008 Fax: 360-376-1409
Policies | Site Map | E-Commerce Design by Ryan Design Studio

HACKER SAFE certified sites prevent over 99.9% of hacker crime.