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About Us

Experience and innovation – two words that are perfectly suited to Lotioncrafter.

 
Lotioncrafter LLC was founded by Jennifer (Jenny) Welch in 2002, a natural successor to Caprabella, the popular brand of goat milk soaps, lotions and sundries she started in 1996.
 
Rediscovering a love of chemistry that had been set aside in the pursuits of other business interests, Jenny’s epiphany came when she realized that the right combination of her experience and her interest in cosmetic formulations was embodied in the new company, Lotioncrafter. Proving to be the most suitable platform for launching the new products her formulations produced, Lotioncrafter gave her exposure to the wide and growing audience of small-business cosmetic crafting. The rest, as they say, is history – Lotioncrafter quickly grew to become a watchword for innovative yet affordable cosmetic ingredients ideally suited to the focused markets our clients support.
 
Her initial business career in the highly competitive distribution markets of Chicago and New York established the foundation of Jenny’s belief that effective communication and a consistently high level of customer service are the natural companions of quality products and fair pricing.  Close attention to customer needs, a strong commitment to provide the finest ingredients suited to a wide range of product formulations, and careful tracking of each shipment allows us to provide constant updates for each order. We tailor each shipment to the needs of each customer, make every effort to ship the same day each order is placed, and track all shipments to delivery.
 
Jennifer’s experience in international trade gives her strong insights into the value of intensive customer service and cost effective shipment pricing, while the innovative formulations that lead to our constantly-renewed product offerings arise from her relentless search for improvement. Well-grounded in product formulations, Jennifer’s natural curiosity leads her to investigate new and exciting ingredients perfectly suited to our growing customer base from the hobbyist, to small businesses and large enterprises.  Stringent product testing and a high level of quality control insure our customer orders contain only the finest materials.
 
Operating from our facility on a small island in the far northwest corner of Washington State, Lotioncrafter provides high quality materials that have been rigorously tested in professional laboratory environments at affordable prices designed to support the needs of the personal care industry.

 


News
04-15-2014
The Heartbleed OpenSSL vulnerability is not an issue here at Lotioncrafter. Our server runs CentOS 5 and is not subject to the Heartbleed vulnerability. Your data is safe with us!

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Our Customers Say...
As an owner of a small cosmetics company, I order supplies nearly every day. Lotioncrafter is MY FAVORITE place to do business! Their prices and selection are excellent, they always answer my questions quickly and kindly, their shipment-time is FAST, and everything is packed beautifully.
They really do care about their customers' needs.
I would highly recommend Lotioncrafter to any size business or anyone interested in making cosmetics! If you're just starting out, don't be scared! Lotioncrafter is on your side!
Carolyn Tracy, (More Minerals)

I placed an order less than an hour ago,(a Monday morning) and just received an e-mail notice that my package is on the way, will be here in northern CA in 2 days regular UPS!

Thanks, Jenny!
Janey Davies, (Scrubology Soap)

Lotioncrafter has gotten another customer for life. Their packaging is amazing and the shipping is exceptional. I ordered using USPS first class to Ottawa,ON. It got to me in 7 days (5 business days). That's what I call class!!!
David

I recently received my latest order from Lotioncrafter, quickly as always, even though it is a very busy time of the year. As usual, the products did not disappoint in any way. I must however comment on this Shea Nilotica I purchased. It is the most amazing shea butter I've ever used and I've tried them all. This shea butter is extremely creamy, softer than any others, with very little scent and has absolutely no graininess. It is truly amazing stuff
Lynne
Lynne Menard

Fastest and nicest service ever. Ordered the Shea nilotica yesterday and Jen wasn't kidding. This is some luxurious shea. Very rich and creamy, not grainy at all and hardly a scent compared to others I've used. Impressed that the delivery made it in a day and of the care and time taken to change and fix my order....the morning of! The measuring tools were just a bonus for a professional first purchase experience, thank you so much.
Angela

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