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About Us

Experience and innovation – two words that are perfectly suited to Lotioncrafter.

 
Lotioncrafter LLC was founded by Jennifer (Jenny) Welch in 2002, a natural successor to Caprabella, the popular brand of goat milk soaps, lotions and sundries she started in 1996.
 
Rediscovering a love of chemistry that had been set aside in the pursuits of other business interests, Jenny’s epiphany came when she realized that the right combination of her experience and her interest in cosmetic formulations was embodied in the new company, Lotioncrafter. Proving to be the most suitable platform for launching the new products her formulations produced, Lotioncrafter gave her exposure to the wide and growing audience of small-business cosmetic crafting. The rest, as they say, is history – Lotioncrafter quickly grew to become a watchword for innovative yet affordable cosmetic ingredients ideally suited to the focused markets our clients support.
 
Her initial business career in the highly competitive distribution markets of Chicago and New York established the foundation of Jenny’s belief that effective communication and a consistently high level of customer service are the natural companions of quality products and fair pricing.  Close attention to customer needs, a strong commitment to provide the finest ingredients suited to a wide range of product formulations, and careful tracking of each shipment allows us to provide constant updates for each order. We tailor each shipment to the needs of each customer, make every effort to ship the same day each order is placed, and track all shipments to delivery.
 
Jennifer’s experience in international trade gives her strong insights into the value of intensive customer service and cost effective shipment pricing, while the innovative formulations that lead to our constantly-renewed product offerings arise from her relentless search for improvement. Well-grounded in product formulations, Jennifer’s natural curiosity leads her to investigate new and exciting ingredients perfectly suited to our growing customer base from the hobbyist, to small businesses and large enterprises.  Stringent product testing and a high level of quality control insure our customer orders contain only the finest materials.
 
Operating from our facility on a small island in the far northwest corner of Washington State, Lotioncrafter provides high quality materials that have been rigorously tested in professional laboratory environments at affordable prices designed to support the needs of the personal care industry.

 


News
09-01-2017
So that our staff may enjoy the Labor Day Holiday, Lotioncrafter's offices will be closed on Monday, September 4th. We will reopen on Tuesday, September 5th. During this time, we will not be returning phone calls or email messages. Shipping will resume on Tuesday, September 5th. Orders, emails and phone calls will be handled in the order received, as best we are able. Please expect some delays as we work through the holiday backlog! We also cannot guarantee changes to orders will be seen before orders have shipped, those that we do catch, will be held back to adjust, which will mean a shipping delay. We appreciate your understanding. Have a safe and happy Labor Day!

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Our Customers Say...
I am impressed. I placed an order on Monday morning, by that afternoon I already had a UPS confirmation for pick up in my emailbox! Lotioncrafter not only offers the most amazing ingredients that makes any formulator's mouth water but it has fast shipping to boot. I am glad I discovered this company.
LeKenda

You are my go to resource for product information. Great product descriptions and complete information. I can easily spend hours reading product info before making my selections. Going to try some of your formulations soon.
Fast on service too, kudos to you.
Joyce, (Heart and Hand Naturals)

This company is a breath of fresh air! The product quality is excellent, and the customer service is even better. The product descriptions are so thorough that I come here to research new ingredients before I decide to purchase. I'm very thankful and happy to have found this site and will purchase again very soon.
Saleemah O.

I love this company.Not only do they have a great selection, great prices and very reasonable and fast shipping. They gave me a price adjustment that I don't even know I had coming ! Not only did they adjust the price of the item, but they adjusted the shipping charges as well, AFTER I had already received the product ! If lotioncrafter had soaping supplies, I wouldn't go anywhere else. This company has Integrity. Love lotioncrafters !
Margaret Sperandeo, (Savin Rock Soaps)

This is the best place to buy all your products from, I love their price, your items comes on time, if you need help they are there to help you, I will shop here as long as they are selling. I just want to say thanks.

Bernice
Bernice Logan, (Wildcats Cosmetics)

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Copyright © 2002-2017 Lotioncrafter® LLC. All Rights Reserved. 48 Hope Lane, Eastsound, WA 98245 Tel: 360-376-8008 Fax: 360-376-1409


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