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About Us

Experience and innovation – two words that are perfectly suited to Lotioncrafter.

 
Lotioncrafter LLC was founded by Jennifer (Jenny) Welch in 2002, a natural successor to Caprabella, the popular brand of goat milk soaps, lotions and sundries she started in 1996.
 
Rediscovering a love of chemistry that had been set aside in the pursuits of other business interests, Jenny’s epiphany came when she realized that the right combination of her experience and her interest in cosmetic formulations was embodied in the new company, Lotioncrafter. Proving to be the most suitable platform for launching the new products her formulations produced, Lotioncrafter gave her exposure to the wide and growing audience of small-business cosmetic crafting. The rest, as they say, is history – Lotioncrafter quickly grew to become a watchword for innovative yet affordable cosmetic ingredients ideally suited to the focused markets our clients support.
 
Her initial business career in the highly competitive distribution markets of Chicago and New York established the foundation of Jenny’s belief that effective communication and a consistently high level of customer service are the natural companions of quality products and fair pricing.  Close attention to customer needs, a strong commitment to provide the finest ingredients suited to a wide range of product formulations, and careful tracking of each shipment allows us to provide constant updates for each order. We tailor each shipment to the needs of each customer, make every effort to ship the same day each order is placed, and track all shipments to delivery.
 
Jennifer’s experience in international trade gives her strong insights into the value of intensive customer service and cost effective shipment pricing, while the innovative formulations that lead to our constantly-renewed product offerings arise from her relentless search for improvement. Well-grounded in product formulations, Jennifer’s natural curiosity leads her to investigate new and exciting ingredients perfectly suited to our growing customer base from the hobbyist, to small businesses and large enterprises.  Stringent product testing and a high level of quality control insure our customer orders contain only the finest materials.
 
Operating from our facility on a small island in the far northwest corner of Washington State, Lotioncrafter provides high quality materials that have been rigorously tested in professional laboratory environments at affordable prices designed to support the needs of the personal care industry.

 


News
02-17-2017
Monday, February 20th is President's Day, a federal holiday, and our office will be closed for a staff holiday. Voice and email messages will not be answered through the 3 day weekend. We will resume operations (office and shipping) on Tuesday, February 21st.

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Our Customers Say...
Hi, I just wanted to express how happy I am with Lotioncrafter. I have ordered from them three times and this last time I mistakenly put through the wrong shipping address in my order. I called and spoke to Jen and she corrected it immediately. I was very pleased with her efficiency that I had to come in write my own testimonial, something I don't usually do.

The last 2 orders arrived in a timely fashion but this one has taken a little longer because of the memorial day weekend. I knew it was going to be shipped late because on the site, they let the customers know that shipping would be delayed as a result of the holiday. I was very happy with this as well - at least I knew about the possible delay ahead of time.

Thanks Jen for always providing stellar customer service.
Agatha Almace

Thank you Lotion Crafter. I am very pleased with my order, got it in two days, very well packed. And thank you very much for my gift I really need it.
THanks a bunch....
Clara Madrid, (Paucal Cosmetics)

As a maker of high quality oils and incenses, sachets and other scented goodies, I cannot speak highly enough of how satisfied I am to be able to come here, find exactly what I need, put in my order and its in my mailbox so swiftly I wonder if you are sleeping on cots waiting for us to hit that order button. (just kidding). It *is* nice to know when I am running low on a product, I can place my order and know I have no worries; my goods will arrive swiftly, and undamaged and exactly what I ordered; every time. I am so glad I found your site; you have a customer for as long as I can continue to make all the goodies I make. Thank you so much!
Mrs. Cindy Lamprecht, (Harvest Moon Haven)

This is the third time I have ordered from LotionCrafter, and I am SO impressed! My orders are always sent out so quickly, (all have been same day) and arrive so quick as well! Not only do I love the products I receive, but the service is outstanding and keeps me coming back for more.
I am so happy to have found a company that truly cares about their customers and business. Thank You LotionCrafter! :)
Kayla

What a great company! Fastest shipping ever. Products are outstanding. I love the Formulary! These are tried and true recipes....I really rely on these and know I can trust the outcome...thanks Lotioncrafters!
Lisa Head

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Copyright © 2002-2017 Lotioncrafter® LLC. All Rights Reserved. 48 Hope Lane, Eastsound, WA 98245 Tel: 360-376-8008 Fax: 360-376-1409


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