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About Us

Experience and innovation – two words that are perfectly suited to Lotioncrafter.

 
Lotioncrafter LLC was founded by Jennifer (Jenny) Welch in 2002, a natural successor to Caprabella, the popular brand of goat milk soaps, lotions and sundries she started in 1996.
 
Rediscovering a love of chemistry that had been set aside in the pursuits of other business interests, Jenny’s epiphany came when she realized that the right combination of her experience and her interest in cosmetic formulations was embodied in the new company, Lotioncrafter. Proving to be the most suitable platform for launching the new products her formulations produced, Lotioncrafter gave her exposure to the wide and growing audience of small-business cosmetic crafting. The rest, as they say, is history – Lotioncrafter quickly grew to become a watchword for innovative yet affordable cosmetic ingredients ideally suited to the focused markets our clients support.
 
Her initial business career in the highly competitive distribution markets of Chicago and New York established the foundation of Jenny’s belief that effective communication and a consistently high level of customer service are the natural companions of quality products and fair pricing.  Close attention to customer needs, a strong commitment to provide the finest ingredients suited to a wide range of product formulations, and careful tracking of each shipment allows us to provide constant updates for each order. We tailor each shipment to the needs of each customer, make every effort to ship the same day each order is placed, and track all shipments to delivery.
 
Jennifer’s experience in international trade gives her strong insights into the value of intensive customer service and cost effective shipment pricing, while the innovative formulations that lead to our constantly-renewed product offerings arise from her relentless search for improvement. Well-grounded in product formulations, Jennifer’s natural curiosity leads her to investigate new and exciting ingredients perfectly suited to our growing customer base from the hobbyist, to small businesses and large enterprises.  Stringent product testing and a high level of quality control insure our customer orders contain only the finest materials.
 
Operating from our facility on a small island in the far northwest corner of Washington State, Lotioncrafter provides high quality materials that have been rigorously tested in professional laboratory environments at affordable prices designed to support the needs of the personal care industry.

 


News
01-26-2015
We've had a ferry breakdown at the Orcas Island dock today (Monday) and this has affected the ability for UPS shipments to leave the island in time to make the connection with UPS departures on the mainland. Expect a ONE day delay on UPS shipments departing Lotioncrafter today. This is an unavoidable delay outside the UPS system. We will update later today.

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Our Customers Say...
The new look of your web site is a plus to the already fantastic products, prices, and customer service. Your expertise, service and integrity keep me a a loyal customer. Thank you Jen!
Melanie, (Herbal Natures)

This is only the third time that I've ordered from Lotioncrafter; but each time, I have been absolutely shocked at how quickly my order has been processed and shipped. The quality of the ingredients I have received are unmatched by any other company, the prices are extremely reasonable, and the customer service is quite obviously above and beyond my expectations. Thank you, Jen! I'm so glad to have found Lotioncrafter...
Krissy Macaluso

I affectionately refer to Jennifer as "Jenny on the block" even though I am located in Denver. Her service is excellent and I have found no other web-based supplier that takes such great pride in ensuring that you have the highest quality products and most complete technical information available. Jenny, you ROCK!!!
Cynthia, (Just For You)

One of the very best! Exceptional customer service, shipping of all the suppliers I use. Thanks so much for your hard work!
Linda Gutschke-Knight

I can't say enough about Lotion Crafter - not only is their shipping and turn around time AMAZING - their customer service is out of this world. Any questions - they are there for you with friendly knowledgeable answers! Thank you so much for all your hard work!
Rebecca Holland, (Holland Homestead Farm)

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