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About Us

Experience and innovation – two words that are perfectly suited to Lotioncrafter.

 
Lotioncrafter LLC was founded by Jennifer (Jenny) Welch in 2002, a natural successor to Caprabella, the popular brand of goat milk soaps, lotions and sundries she started in 1996.
 
Rediscovering a love of chemistry that had been set aside in the pursuits of other business interests, Jenny’s epiphany came when she realized that the right combination of her experience and her interest in cosmetic formulations was embodied in the new company, Lotioncrafter. Proving to be the most suitable platform for launching the new products her formulations produced, Lotioncrafter gave her exposure to the wide and growing audience of small-business cosmetic crafting. The rest, as they say, is history – Lotioncrafter quickly grew to become a watchword for innovative yet affordable cosmetic ingredients ideally suited to the focused markets our clients support.
 
Her initial business career in the highly competitive distribution markets of Chicago and New York established the foundation of Jenny’s belief that effective communication and a consistently high level of customer service are the natural companions of quality products and fair pricing.  Close attention to customer needs, a strong commitment to provide the finest ingredients suited to a wide range of product formulations, and careful tracking of each shipment allows us to provide constant updates for each order. We tailor each shipment to the needs of each customer, make every effort to ship the same day each order is placed, and track all shipments to delivery.
 
Jennifer’s experience in international trade gives her strong insights into the value of intensive customer service and cost effective shipment pricing, while the innovative formulations that lead to our constantly-renewed product offerings arise from her relentless search for improvement. Well-grounded in product formulations, Jennifer’s natural curiosity leads her to investigate new and exciting ingredients perfectly suited to our growing customer base from the hobbyist, to small businesses and large enterprises.  Stringent product testing and a high level of quality control insure our customer orders contain only the finest materials.
 
Operating from our facility on a small island in the far northwest corner of Washington State, Lotioncrafter provides high quality materials that have been rigorously tested in professional laboratory environments at affordable prices designed to support the needs of the personal care industry.

 


News
07-01-2016
So that our staff may enjoy the extended July 4th holiday with their family and friends, Lotioncrafter's offices will be closed on Monday, July 4th. We will reopen on Tuesday, July 5th. During this time, we will not be returning phone calls or email messages. Shipping will resume on Tuesday. Have a safe and Happy 4th of July!

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Our Customers Say...
The new look of your web site is a plus to the already fantastic products, prices, and customer service. Your expertise, service and integrity keep me a a loyal customer. Thank you Jen!
Melanie, (Herbal Natures)

I ordered Optiphen Plus on Friday afternoon. It was on my doorstep Monday morning. now that is Service!!! It's been a while since I ordered from Lotioncrafter-now I remember why I liked them so much!!! Fast efficient service with no excuses. Gotta love em!!!
Carrie luna

Wow, quality products and SUPER FAST shipping! I ordered this on a Tuesday, and it was shipped THAT day. I received it just two days later. Just wonderful. Thank you so much!
Jessica

Lotioncrafter has been and continues to be one of the most efficiently run and dependable soap and lotion ingredient companies I purchase from. Even shipping from Washington State to Texas, I know my order will be processed promptly and correctly and will arrive within a week of being placed (many times within a couple of days!). Kudos to Jenny and her staff! Caroline Lawson, TLC Farms, Franklin, TX
Caroline Lawson, (TLC Farms)

Excellent company,
quality products and service.
You want quality for your formulations you will have to pay for it . No short cuts...no ebay diluted trash.

I am a Pharmacist,trust me.

regards
Sunil Patel Rph, (Sky Drug Inc)

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Copyright © 2002-2016 Lotioncrafter® LLC. All Rights Reserved. 48 Hope Lane, Eastsound, WA 98245 Tel: 360-376-8008 Fax: 360-376-1409


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